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A woman sending money to her family via Zelle
Zelle®

Send and receive money with Zelle®.

A woman sending money to her family via Zelle
Use Zelle® Safely

Keep it within your circle. Don’t let a stranger get involved.

See Red Flags

Zelle® at Old National Bank

Zelle Logo

Zelle® is available right from your digital banking account and is conveniently located in the same place where you pay your bills. Enroll in Zelle® and start sending and receiving money with friends and family!1

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Oldnational.com

  1. Log in to your account
  2. Navigate to Move Money
  3. Select Send Money with Zelle®
  4. Accept terms and conditions
  5. Choose the account you want to use
  6. Review and start sending money!

A Mobile Phone Icon

Old National Mobile App

  1. Log in to the Old National Mobile app
  2. Navigate to Payment Center
  3. Select Send Money with Zelle®
  4. Accept terms and conditions
  5. Choose the account you want to use
  6. Review and start sending money!

Using Zelle® is:

  • Fast Icon

    Fast

    Send money directly from your account to theirs — typically in minutes.2

  • A Safe Icon

    Safe

    Send and receive money with Zelle® right in Online and Mobile Banking.3

    Learn more about staying safe.

  • A Free Icon

    Free

    There are no fees to send money with Zelle in Old National Online and Mobile Banking.4

That’s it! You’re ready to start sending and receiving money with Zelle®!

Frequently Asked Questions

A: Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.4 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

A: You can send money to friends, family and others you trust.1

Since money is sent directly from your bank account to another person's bank account within minutes,4 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

A: You can send, request or receive money with Zelle®.

To start using Zelle® at Old National, you must be enrolled in Online or Mobile Banking.

Once enrolled, login and locate Send Money with Zelle® in the ONB Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

A: You can send, request or receive money with Zelle®.

To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Old National Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.4

To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.5

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

A: If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.4

If you have not yet enrolled with Zelle®, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select Old National.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

A: Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.3

Since money is sent directly from your bank account to another person's bank account within minutes,4 Zelle® should only be used to send money to friends, family and others you trust.

Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It's easy — Zelle® is already available within the Old National Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

A: You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

A: When you enroll with Zelle® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle® (no sensitive account details are shared).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies of the incoming payment then directs the payment into your Old National account, all while keeping your sensitive account details private.

A: In order to use Zelle®, the sender's and recipient's bank accounts must be based in the U.S.

A: You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

A: Money sent with Zelle® is typically available to an enrolled recipient within minutes.4

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.4

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

A: Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

A: If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

A: Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

Please call Old National Client Care toll-free at 1-800-731-2265 for help.

A: Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

A: Old National does not charge any fees2 to use Zelle® with your personal checking account.

A: The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine send limits, call Old National Client Care at 1-800-731-2265.

There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Red Flags: It Could Be a Scam

We are always here to help. If you encounter any of these red flags, disengage and call Client Care at 800-731-2265.

  • Messages Icon

    A Message about a Payment You Didn’t Make

    It might seem to come from us. Don’t let this common P2P scam fool you.

  • Urgency Icon

    Strange Sense of Urgency

    If someone needs things rushed, especially an abnormally large amount of money, stay away!

  • Zelle Icon

    Insistence on Zelle® Only

    If someone keeps insisting on Zelle® no matter what, be wary: it might be fraud.

  • Strangers Icon

    People You Don’t Know

    Zelle® is not to be used with strangers. If someone is unfamiliar to you, be skeptical. Instead, consider vetting them and asking what other forms of payment they take.

  • Password Icon

    Request for Personal Info

    If someone asks for your password or other account info, don’t give it to them.

  • Unusual Icon

    Spelling or Grammar Errors

    Avoid communication that seems to come from Old National . . . but has many spelling or grammar errors. Or doesn’t sound professional. Or comes from an unusual email or phone number.

Don’t have the Old National Mobile App? Click the download link of your choice and search for “Old National Mobile.”

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Connect With Us

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800-731-2265

All rights reserved. Terms and conditions apply. Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

1 Zelle® is intended for sending money to family, friends, and people you are familiar with. We recommend that you not use Zelle® to send money to anyone you don't know.
2 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
3 Transfers require enrollment with Zelle® and must be made from an eligible Old National Bank consumer deposit account to a domestic bank account or debit card. Recipients have 14 days to enroll to receive money or the transfer will be canceled. Dollar and frequency limits apply.
4 Mobile network carrier fees may apply. Review your Mobile Banking Service Agreement for details, including cut-off and delivery times. Data connection requirements apply.
Wireless carrier charges may apply. Neither Old National Bank nor Zelle® offers a protection program for any authorized payments made with Zelle®.
5 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.