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      After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

      Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

      Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

      Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

      If we determine that an error has occurred, we will mail you a letter explaining:

      • The correction that was made
      • The date confirming when the correction was made
      • Information about how you can contact us if you need further assistance

      If we discover that no error took place, we will mail you a letter explaining:

    • That no error occurred
    • The reason(s) for that determination
    • Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
    • Information about how you can contact us if you need further assistance

      • Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.