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      After I submit a request for information about my loan, how long will it take for me to hear back from Old National?

      Within 5 business days from when we receive your request for information, we will provide you a letter letting you know that we received your request.

      Then, within 30 business days after we receive your written request, we will:

      • Either provide the information requested
      • Or conduct a reasonable search for the information and provide you with a written notice to inform that the information is not available

      If the information you requested is not available, we will mail you a letter with details about how you can contact us if you need further assistance.

      Please note that if we determine that additional time may be required, we may extend the response period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day research period to let you know. The letter will explain the reasons why the extended review is necessary.