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      What is meant by multi-factor authentication?

      Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

      You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

      There are several common reasons that you may be asked to verify your identity, such as:

      • You recently cleared your browser's cookies
      • You are using a different browser from the one you used previously
      • You knowingly or unknowingly asked to not skip this extra security step
      • You are using your browser in private or incognito mode

      If you have questions about verification, please call Old National Client Care at 1-800-731-2265.