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      Why am I being asked to verify my identity when logging in to Digital Banking?

      If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:

      • You recently cleared your browser's cookies
      • You are using a different browser from the one you used previously
      • You knowingly or unknowingly asked to not skip this extra security step
      • You are using your browser in private or incognito mode

      After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.

      If you have questions about verification, please call Old National Client Care at 1-800-731-2265.