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      Why am I not receiving Card Controls Alerts after enrolling?

      If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

      Check or update your contact information
      Ensure we have your most current information on file. You can do this in one of two ways.

      1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
      2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

      Know where your Alerts will arrive
      Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

      If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.