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      Why was I charged a paper statement fee?

      Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

      You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

      In Online Banking

      • Log in to Online Banking.
      • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
      • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
      • Enter the six-character Confirmation Code in the box and hit Continue
      • Verify the email address where statement notifications should be sent and hit Accept.

      Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

      When you enroll in eStatements, you will no longer receive a paper statement.

      If you have questions or need assistance, please contact Client Care at 1-800-731-2265.