Digital banking unlocks both online and mobile banking. It gives you so much control over your accounts. See how adding a few features puts your finances at your fingertips.
Digital Banking FAQs
A: In a Banking Center
Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.
Opening a Checking Account Online
If you open a new Old National account online, you can enroll in digital banking immediately.
Steps for Online Enrollment of Digital Banking
There are several options for enrolling online:
Once on the enrollment page:
Enter your desired Online Banking User ID and Password. Enter your personal information. Enter your Account Type and Account Number. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.
If the information matches, then you will be directed to the login.
If the information does not match, you will receive Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.
If you are declined or a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.
A: Your User ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:
Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.
A: With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:
Mobile Deposit3
Deposit a check safely and securely with your smartphone.
Transfers
Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.
Bill Pay
Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.
eStatements
View, download and print an electronic version of your statement.
Money ManagementTM
See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.
Zelle®2
Send or receive money through email or text using your existing checking account at Old National. In as little as 1 to 3 business days, payees receive their money.
Text Banking
Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.
Card Controls
Manage your debit cards to immediately turn off your card or to set transaction limits and alerts.
How to enroll in Digital Banking
When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.
If you open a new Old National account online, you can enroll in Digital Banking immediately.
You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our Mobile App.
There is no charge for use of Digital Banking, including the Mobile App.
A: When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will send an email to notify you when your Digital Banking enrollment request is approved or declined.
If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.
A: For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following:
First, test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.
If you have trouble testing your browser, please contact Client Care at 1-800-731-2265
A: Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.
For auto loan and other consumer loan payments:
You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.
For mortgage loan payments:
A: If our Digital Banking does not recognize the device you are using to log in, you are asked to verify your identity for the security of your account. There are several common reasons that this happens such as:
After you complete the verification steps of receiving a code by phone call, text message or email, and you enter it to confirm your identity, you can choose Yes, register my private device to avoid repeating the verification process each time.
If you have questions about verification, please call Old National Client Care at 1-800-731-2265.
A: To find and download the Mobile App:
There is no charge for use of the Mobile App.
If you need assistance with downloading the Mobile App, please call Client Care at 1-800-731-2265.
Banca en Línea y Banca Móvil en español: Preguntas frecuentes
Nos enorgullece ofrecer algunos servicios y características en español. Dentro de nuestras plataformas de banca digital, encontrará información disponible en español sobre saldos y transacciones, pago de facturas, depósito móvil y pagos de préstamos externos.4 Estamos trabajando para continuar mejorando nuestra experiencia de servicio para nuestros clientes de habla hispana. ¡Busque más actualizaciones pronto!
R: Algunas experiencias de la Banca en Línea y la Aplicación Móvil están disponibles en español:
Todas las demás funciones permanecerán en inglés, incluso para los clientes que seleccionen la opción de idioma español.
R: Si está utilizando la Aplicación Móvil: Establezca su idioma preferido en español en su dispositivo móvil, si aún no lo ha hecho.
Dentro de la Banca en Línea: Haga clic en el botón “Español” en la esquina superior derecha de la página principal. Este botón también está disponible en la misma ubicación en la pantalla de registro.
Aparece así:
R: En la Banca en Línea, si el encabezado de un menú está en español, el contenido del menú estará en español. Si el encabezado del menú está en inglés, el contenido del menú permanecerá en inglés.
En la aplicación móvil, los elementos de la parte inferior de la pantalla estarán en español si el contenido está disponible en español. Esto también se aplica a la sección “más” en la esquina inferior derecha.
R: ¡Sí! Las siguientes divulgaciones están disponibles en español para su revisión.
You can use your mobile app to pay friends and family.
Choose a checking account that fits your spending habits and lifestyle.
Stay away from these common pitfalls and you'll be in much better financial health.
1 There are no Old National fees to use Mobile Banking; however, there may be charges associated with data usage on your phone. Check with your wireless carrier for more information.
2 Zelle® is intended for sending money to family, friends and people you are familiar with. We recommend that you not use Zelle® to send money to anyone you don’t know. Transfers require enrollment with Zelle® and must be made from an eligible Old National Bank consumer deposit account to a domestic bank account or debit card. Dollar and frequency limits apply. See your Mobile Banking Service Agreement for details, including cut-off and delivery times. Data connection required. Wireless carrier charges may apply. Neither Old National Bank nor Zelle® offers protection program for any authorized payments made with Zelle®.
All rights reserved. Terms and conditions apply. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.
3 Mobile Banking requires that you download the Mobile Banking app and may only be available for select mobile devices. Old National Bank does not charge any fees to use mobile banking; however, there may be message and data rate charges associated with data usage on your phone.
4 Por cortesía, cierta información incluida en el sitio web y la aplicación de banca móvil de Old National Bank se ha traducido al español. Sin embargo, la mayoría de las comunicaciones de Old National Bank estarán en inglés (incluidas las comunicaciones relacionadas con el cobro de deudas, la gestión de la morosidad y la mitigación de pérdidas). Old National Bank también ofrece un servicio de interpretación al español y a otros idiomas. Puede acceder al servicio de interpretación llamando a Atención al Cliente al 1-800-731-2265. Para su comodidad, también hemos incluido un enlace al Glosario de términos financieros inglés-español disponible en el sitio web de la Oficina para la Protección Financiera del Consumidor en https://files.consumerfinance.gov/f/documents/cfpb_adult-fin-ed_spanish-style-guide-glossary.pdf.
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