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For Your Life April 16, 2024

Old National Bank: Providing Transparency, Protection and Security for Clients of All Ages

At Old National Bank we strive to gain our clients’ trust by always treating them fairly and with complete transparency. We do this by having policies and procedures aimed at:

  • Simplifying our disclosures, as well as our products and services
  • Aligning our sales practices with our clients’ interests
  • Taking rigorous measures to safeguard the privacy of client information.

Protecting Vulnerable Individuals from Financial Abuse

Old National works to educate our clients, team members and communities about the risk of financial abuse in several ways:

  • Our Money Safety for Seniors program educates people about financial abuse that targets seniors.
  • We built a robust Security Center at oldnational.com with detailed information about protecting yourself and those you love from fraud and abuse.
  • We constantly explore new strategies and best practices for combating financial exploitation, working with nonprofit organizations, advocacy groups, regulators, law enforcement and others.

Client Privacy and Data Security

As detailed in our Privacy Policy, Old National places the highest possible priority on protecting the privacy and security of client data:

  • We never call, text or email clients asking for personal information such as Online Banking credentials, Social Security Number,
    debit card number or PIN.
  • When clients use our mobile app, their sensitive account information is masked by HTTPS and 128-bit SSL encryption, and their financial information is not stored on their electronic device.
  • We offer automated text alerts to help our clients monitor account activity, including when their balance falls below a certain amount.
  • All Old National debit card clients are automatically enrolled in a free fraud monitoring service.

Providing Fair and Transparent Marketing

We empower our clients to make informed financial choices by providing clear, concise and transparent information about our products and services. 

Our inhouse design studio works closely with the Compliance segment of our Risk Management Department to ensure that all our marketing/advertising messaging and materials are accurate, compliant and clearly understandable while also ensuring that they properly reflect our organizational commitment to diversity, equity and inclusion.

Aligning Team Member Incentives with Client Interests

Our incentive programs and rules around incentives are designed to ensure that team members ALWAYS keep client interests at the center of their decision-making. Old National rewards our team members for providing clients with a positive experience and products and services that fit their needs. 

Additionally, our Risk Management team and the Enterprise Risk Committee of our Corporate Board work together to regularly review our organizational sales practices, including sales culture and incentive plans.

For more information on security at Old National, click here.

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