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      1. How do I set up a recurring transfer in Digital Banking?

        From a Web Browser
        To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

        Here you can select the accounts and date, and type in the amount you would like to transfer.

        To create a recurring transfer, check the Repeat box next to the date.

        Select the frequency, date and duration of your recurring transfers and click Save.

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

        To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

        The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

        You have the option to include a message, you may do so in the Memo section.

        Click Make Transfer.

        Take a moment to verify that your transfer details are correct, then click Confirm.

        Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

        On the Mobile App
        Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring transfer in the mobile app, tap Transfers.
        • Tap Schedule.
        • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
        • Tap Yes to confirm.
      2. How do I schedule an appointment to visit a banking center?

        You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

        If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

        Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

      3. What is a request for information as it relates to the servicing of my mortgage?

        A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific type of information you are disputing and/or information you are requesting

        Where to send a request for information
        Please mail all requests for information to:
                    
        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to requests for information.

      4. Do you have special hours for clients at a higher risk for COVID-19?

        Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.

      5. Can my business apply for a Main Street Loan through Old National?
        If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
      6. How can I find the phone number for a certain Old National branch?

        There are several ways to find the direct phone number for an Old National banking center by using our website locator or our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

        • To find a specific location, including phone number, enter the address (as much as you know), city and state of the location you are searching for. Select Search.
        • A listing of locations will be provided, and each location will include the direct phone number.

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.
        • Tap the map pin for the location you are searching for. Then tap the white box that appears to see the location phone number.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      7. Where should I send a notice of error or request for information about my loan?

        Please mail all notices of error or requests for information about your Old National loan to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

      8. How do I know what a monthly mortgage payment will be?

        Your monthly payment will depend on a number of factors, even beyond the price of the home and your down payment. You’ll also need to take into account taxes, insurance and any other fees included in the payments, as well as loan details like the length of the loan and the interest rate.

        While your payment will be determined based on the specifics laid out in the mortgage, you can estimate the amount of a mortgage payment by using our helpful mortgage-payment calculator.

      9. How can I find a certain Old National banking center or ATM?

        There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

        • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
        • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      10. How can I make a payment on my Old National mortgage loan?

        Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

        Here are several other options for making mortgage payments:

        • Visit any Old National banking center to make a payment.
        • Mail a check to:
          PO Box 3789
          Evansville, IN 47736
        • Not using Mortgage Manager? Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage.
        • Pay by phone by calling Mortgage Servicing at 866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

        If you need assistance with any of the above payment options, please contact Mortgage Servicing at 866-853-3277.