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      1. 3 steps to supply chain resilience
        The COVID pandemic has taught us a lot of things, one of which is that supply chain resilience matters a lot. Having a resilient supply chain in the
      2. The 6 Things Small Businesses Need To Know About Security
        May 7 is World Password Day, and it serves as a reminder for many entrepreneurs and small business owners to prioritize—or reprioritize—cybersecurity and other protections. Entrepreneurs and SMBs can do a lot to build strong shields and mitigate the risk of breaches, in addition to minimizing the damage if a breach occ
      3. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
        Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
      4. How do Economies of Scope and Economies of Scale Differ?
        Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
      5. The unemployed may never come back. Here's what that means for the economy.
        The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
      6. What Your Customers Really Think About Customer Service
        We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
      7. 3 Areas to Improve for Customer Service Work-From-Home
        Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
      8. 3 ways banks, fintechs and FIs can harness AI for success
        How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec
      9. In the era of remote work, we still need offices
        If there’s one thing we know to be true in the business world, it’s that where Google leads, others will follow. Recently the company announced its plan to let employees work from home through the summer of 2021. If arguably the number-one advocate of in-office culture is leaving desks empty for more than a year, it be
      10. SBA Loans: Preferred Lenders like Old National Bank
        SBA Loans: Preferred Lenders Old National Bank Streamline the Process. Loans guaranteed by the United States Small Business