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      1. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
        Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
      2. How do Economies of Scope and Economies of Scale Differ?
        Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
      3. The unemployed may never come back. Here's what that means for the economy.
        The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
      4. What Your Customers Really Think About Customer Service
        We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
      5. 7 Ways To Be More Responsive To Your Customers
        By Rieva Lesonsky It’s no secret that consumers and businesses customers alike are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately—and it’s putting a lot of pressure on small businesses. Here’s a closer look at what customers expect from businesses,
      6. Forget technology: Talent is the key to modernization
        Consider the CIO's laundry list: Migrating to the cloud, cybersecurity solutions, deploying the latest AI/ML technologies, UX/UI and agile. They're
      7. How Parents Can Help Their Kids Build Good Credit at Any Age
        Parents have a profound influence on their children -- including what they learn or don't learn about finances.
      8. 2022 Transfer Tax Update
        Despite the various proposals to lower federal transfer tax (estate, gift and GST taxes) exemptions and increase the tax rates, none of them were enacted in 2021.
      9. 5 New Things to Note on Your 2021 Business Return
        Income taxes are a perennial chore for business owners. While many tax items—deductions, credits, etc.—have new limits for 2021 due to cost-of-living
      10. Why CEOs can’t afford to ignore cybersecurity: The hidden costs of inaction
        As a business leader, it's your job to treat cybersecurity as a priority or risk exposing your company to a breach. Here are steps to take right now to prevent an unforeseen disaster