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    1. How does a sub-user activate their account for Shared Access?
      As a subuser, you have the ability to access another person's account, based on the entitlements granted to you. 

      The primary user will setup your access. 

      You will be sent an email with your temporary password to the email address the primary user setup and a second email with your temporary ID. 

      Within 30 minutes of receiving the email, click on the link to complete the setup. 

      Read and accept the terms and conditions. 

      Verify your identity by receiving a call from the phone number provided by the primary user. 

      Setup a new password. 

      Once logged in, if you want to change your ID, click My Settings and Edit User ID. 

      If you forget your password or have questions regarding your access, please contact the primary user.
    2. How can I see when property taxes are paid from my mortgage escrow?

      Payment information for property taxes is available in Mortgage Manager within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

      To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

      To see when future payments will be made, Select the drop down arrow located next to the escrow item and it will expand with detailed information.

      Property tax payments are also reflected in your year-end statement, to be mailed by January 31.

    3. What is mortgage pre-qualification?

      Mortgage pre-qualification enables you to begin the application process and gain helpful information even before you start looking at homes. 

      With pre-qualification, you’ll know how large of a mortgage you can may qualify for, which means you’ll know what pricepoint you’ll be looking in. You’ll know your spending limit, and will also be a more attractive buyer to sellers (because they will know you’ll be able to receive the financing you need to buy the property).

      While pre-qualification isn't actual approval, it can help speed up the approval process when you find the perfect home. Getting pre-qualified is quick and easy, and you can have an answer in minutes.

      Talk to a mortgage expert about getting pre-qualified.

    4. How do I know which of these replacement benchmarks is right for my loan?

      Old National has thoroughly analyzed and evaluated replacement benchmarks. Our goal is to provide you several sound options since one size does not fit all. The replacement benchmarks noted above have different characteristics, advantages, and disadvantages. Your Old National relationship manager will work with you to decide which LIBOR alternative best fits your needs.

    5. How do I set up a recurring payment in Online Bill Pay?

      From a Web Browser

      • Log in to your Digital Banking account.
      • Open Online Bill Pay.
      • Locate the payee on your list.
      • Under the Options list, select the Automatic Payment tab.
      • Next, select the account you would like to pay from, the amount and the frequency.
      • If you are sending the payment via check, you may Add a Memo (located under Amount).
      • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
      • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
      • When you are satisfied with your payment information, click Save.

      In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

      • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
      • Click Add to make additional payments to a payee.

      On the Mobile App
      Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

      • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
      • Tap Schedule.
      • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
      • Tap Yes to confirm.
    6. How can I find an ATM?

      There are several ways to find an Old National ATM through our website and our Mobile App:

      On the website
      Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

      • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
      • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

      In the Mobile App

      • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
      • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

      Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      Deposits at ATMs
      Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

      • Go to the oldnational.com locator
      • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
      • Type your zip code or city/state into the Search bar to find the nearest ATMs

      Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

      If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

    7. How do I use Quick Pay in Online Bill Pay?

      On a Web Browser
      Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

      • First, log in to your Digital Banking account.
      • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
      • In the Pay from section, select the account you would like to make the payment from. 
      • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
      • Next, enter the dollar amount you wish to pay.
      • When finished, click Schedule Payment.
      • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

      On the Mobile App

      • From a mobile app, simply log in, tap Payment Center, then Bill Pay
      • Select the To/Payee and the From account. 
      • Enter the amount and the date you want the payment to arrive to the payee. 
      • Tap Pay
      • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
    8. Can I make a deposit through an Old National ATM?

      Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

      • Go to the oldnational.com locator
      • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
      • Type your zip code or city/state into the Search bar to find the nearest ATMs

      Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

      If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

    9. How do I apply for a business loan?

      You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

      You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

      To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

    10. How do I order small business checks?

      There are several ways to order checks for your business:

      • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
      • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
      • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

      If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.