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      1. What is the minimum to open an IRA account?

        The minimum amount to open an IRA Savings account is $50. The minimum amount to open an IRA Certificate of Deposit is $500.

        Old National offers both Traditional and Roth IRAs. Learn more about each. If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

      2. Do you offer referral bonuses?

        Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

        Requirements
        Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

        • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
        • Has one (1) or more direct deposits totaling at least $500

        Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

        Receiving your Reward Card
        Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

        Other ways to register
        In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

      3. How do I set up a recurring payment in Online Bill Pay?

        From a Web Browser

        • Log in to your Digital Banking account.
        • Open Online Bill Pay.
        • Locate the payee on your list.
        • Under the Options list, select the Automatic Payment tab.
        • Next, select the account you would like to pay from, the amount and the frequency.
        • If you are sending the payment via check, you may Add a Memo (located under Amount).
        • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
        • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
        • When you are satisfied with your payment information, click Save.

        In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

        • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
        • Click Add to make additional payments to a payee.

        On the Mobile App
        Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
        • Tap Schedule.
        • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
        • Tap Yes to confirm.
      4. What is Zelle®?

        Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

      5. How do I get started with Zelle?

        It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

      6. How can I delete my online/mobile banking profile?

        If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

      7. How do I opt out of Automated Fraud Monitoring alerts for my debit card?

        You can opt out of Automated Fraud Monitoring alerts by replying STOP to the SMS text message, replying STOP to the email message or following the prompts on the Voice alert message.

      8. Where can I find loan payoff information?

        For the correct amount to pay off a loan, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.

        A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

        Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone. 

        Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

        Please see our separate FAQ on obtaining the payoff amount for a mortgage loan.

      9. What is an ATM surcharge fee?

        An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

        ATM surcharge fees are typically between $2 and $3.50. Usually, a screen will appear on an ATM giving you the option to accept or decline a surcharge. Declining will cancel your transaction.

        It's important to note that for some types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of the ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

        To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

      10. How do I set up a recurring transfer in Digital Banking?

        From a Web Browser
        To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

        Here you can select the accounts and date, and type in the amount you would like to transfer.

        To create a recurring transfer, check the Repeat box next to the date.

        Select the frequency, date and duration of your recurring transfers and click Save.

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

        To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

        The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

        You have the option to include a message, you may do so in the Memo section.

        Click Make Transfer.

        Take a moment to verify that your transfer details are correct, then click Confirm.

        Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

        On the Mobile App
        Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

        • To view or cancel a recurring transfer in the mobile app, tap Transfers.
        • Tap Schedule.
        • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
        • Tap Yes to confirm.