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        1. What Your Customers Really Think About Customer Service
          We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
        2. 3 Areas to Improve for Customer Service Work-From-Home
          Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
        3. 3 ways banks, fintechs and FIs can harness AI for success
          How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec
        4. In the era of remote work, we still need offices
          If there’s one thing we know to be true in the business world, it’s that where Google leads, others will follow. Recently the company announced its plan to let employees work from home through the summer of 2021. If arguably the number-one advocate of in-office culture is leaving desks empty for more than a year, it be
        5. SBA Loans: Preferred Lenders like Old National Bank
          SBA Loans: Preferred Lenders Old National Bank Streamline the Process. Loans guaranteed by the United States Small Business
        6. The Benefits of SEO for Small Businesses
          Search Engine Optimization (SEO) is the key to making your business visible and searchable for your target audience. However, there’s more to SEO than the search element. Here’s what you need to know about investing in SEO for your small business and the benefits of SEO for your small business if you have an effective
        7. Why Hospitals Without Robust Revenue Cycle Support are Losing Millions
          A frequent knock on electronic health records (EHRs) has been that they’re just glorified billing systems that fail to provide enough clinical
        8. Tips to Help Entrepreneurs Create Self-Sustaining Businesses
          Just like with personal or family wealth that will need to be passed on, the long-term future of your business, including succession, is something that all entrepreneurs must consider, sooner or later.
        9. How To Use Growth Marketing To Recession-Proof Your Business
          Recession. The word is enough to strike fear into business owners’ hearts.
        10. 4 Ways Companies Can Prepare For Growth After Covid
          After Covid, companies may need to consider approaching growth differently.gettyAre you prepared for growth? It’s a timely question to consider as we approach the one-year anniversary of the pandemic in the United States. It’s also a question that likely hasn’t come up in some time for those companies hit especially ha