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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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      1. What types of business accounts do you offer?

        Old National offers a wide range of business and commercial banking products including:

        • Loans and lines of credit
        • SBA loans
        • Business credit cards
        • Investment real estate
        • Community development lending
        • Business checking
        • Online and mobile banking
        • Treasury Management solutions and
        • Merchant Services

        We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

        To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

      2. Who can I send money to with Zelle?

        You can send money to friends, family and others you trust.1

        Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

        1 Must have a bank account in the U.S. to use Zelle®.
        2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

      3. When will my monthly mortgage billing statement be sent out?

        Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

      4. If I have a notice of error or request for information about my loan, can I submit it on my payment coupon or other payment form?

        No, a notice on a payment coupon or any other payment form is not considered a notice of error or request for information.

        If you have a question or concern about a loan payment, please contact our Client Care Center at 1-800-731-2265. (Monday – Friday, 7am-6pm CT/8am-7pm ET and on Saturday, 7am-noon CT/8am-1pm ET).

      5. After I submit a request for information about my loan, how long will it take for me to hear back from Old National?

        Within 5 business days from when we receive your request for information, we will provide you a letter letting you know that we received your request.

        Then, within 30 business days after we receive your written request, we will:

        • Either provide the information requested
        • Or conduct a reasonable search for the information and provide you with a written notice to inform that the information is not available

        If the information you requested is not available, we will mail you a letter with details about how you can contact us if you need further assistance.

        Please note that if we determine that additional time may be required, we may extend the response period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day research period to let you know. The letter will explain the reasons why the extended review is necessary.

      6. After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

        Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

        Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

        Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

        If we determine that an error has occurred, we will mail you a letter explaining:

        • The correction that was made
        • The date confirming when the correction was made
        • Information about how you can contact us if you need further assistance

        If we discover that no error took place, we will mail you a letter explaining:

      7. That no error occurred
      8. The reason(s) for that determination
      9. Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
      10. Information about how you can contact us if you need further assistance

        11. Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.

    • What changes can I expect inside the banking center?

      Our banking centers are open. Appointments are accepted and encouraged.

      • Masks: Consistent with CDC guidance, we ask those not fully vaccinated to please wear a facemask while in the banking center. Please note that we may ask for additional verification due to mask wearing.
      • Shields and dividers: You also may notice Plexiglass shields and dividers at teller windows and other areas where you may interact with our team members.

      Please visit our locator for the status and hours of a specific location.

    • What types of payments can I make with Zelle®?

      Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.1

      Since money is sent directly from your bank account to another person's bank account within minutes,2 Zelle® should only be used to send money to friends, family and others you trust.

      Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

      1 Must have a bank account in the U.S. to use Zelle®.
      2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

    • Can I receive my mortgage statement electronically rather than by mail?

      Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

      1. Log into Mortgage Manager
      2. Select Account Management
      3. Click on Document Center
      4. Under Mortgage eStatements select Paperless Statements
      5. Open and review eStatement Delivery Terms and Conditions
      6. Select I agree to the terms and conditions
      7. Click Let's do this!

      Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

      You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

    • When will my deposit be available?

      Funds deposited to your account will be available to you, based on several factors we have listed below.

      A check written from an account at a bank other than Old National:
      Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

      A check written from an account at Old National:
      Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.1

      Cash or Direct Deposit (e.g. payroll, Social Security):
      Will be available the same day as deposit.1


      1 Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.