Search for Order or Reorder Checks

191 results found

1. How can I apply for a business credit card?

   You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.
   
   You an also visit any banking center to apply for a business credit card.

2. What is the minimum to open a money market account?

   The minimum amount to open our money market account, called Market Monitor, is $50. Learn more on our Market Monitor page.

   If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

3. How long does it take to receive money with Zelle®?

   Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

   If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

   If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

   If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

   Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

4. Are there any fees to send money using Zelle®?

   Old National does not charge any fees¹ to use Zelle^® with your personal checking account.

   ¹ U.S. checking or savings account required to use Zelle^®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

5. What are the different ways I can make a payment on my Old National loan?

   For personal loan payments (not including mortgage loans), we offer several options:

   • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
   • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
   • Mail a check to PO Box 3728, Evansville, IN 47736
   • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

   For mortgage loan payments, here are several available options:

   • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
     • Make a One-Time Payment - How to Make a Mortgage Payment guide
     • Enroll in Autopay - How to Enroll in Autopay guide
   • Mail a check to PO Box 3789, Evansville, IN 47736
   • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
   • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
6. What if I want to send money to someone whose financial institution doesn't offer Zelle?

   You can find a full list of participating banks and credit unions live with Zelle^® here.

   If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

   To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa^® or Mastercard^® debit card with a U.S.-based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

7. What is a notice of error regarding the servicing of my loan?

   A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

   • Your name
   • Your loan number and/or property address associated with the loan
   • Details about the specific error you are disputing and/or information you are requesting

   Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

   Where to send a notice of error
   Please mail all notices of error to:
   
   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   We do not charge a fee for responding to notices of error.

8. How do I schedule an appointment to visit a banking center?

   You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

   If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

   Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

   • Old National Commercial Banking: 1-800-731-2265
   • Old National Wealth Management: 1-800-830-0362
   • Old National Investments: 1-800-264-6621
   • Old National Mortgage: 1-855-974-5626
9. What is a request for information as it relates to the servicing of my mortgage?

   A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

   • Your name
   • Your loan number and/or property address associated with the loan
   • Details about the specific type of information you are disputing and/or information you are requesting

   Where to send a request for information
   Please mail all requests for information to:
               
   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   We do not charge a fee for responding to requests for information.

10. How do I manage sub-user access in Shared Access?

    In Shared Access, sub-users are not allowed to use the mobile app, so managing your sub-user is done via the web browser.

    To manage your sub-user, log into Digital Banking on a web browser.

    • Select Additional Services, then Share access with others.
    • You can toggle the access from Yes to No.
    • The Options button allows you to Update Profile, Reset Password or Delete the sub-user.
    • Update Profile allows you to manage the users personal information or what accounts they have access to.
    • Reset Password allows you to provide the sub-user with a temporary password. The user will receive an email that the password was changed, but you will need to verbally provide the password to the sub-user.