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Winning Customers (And Winning Them Back)
Billions of dollars and untold hours are spent luring new customers into an organization so that they can spend their hard-earned dollars for goods and services. That transaction is at the heart of capitalism and without it, economies begin to sink precipitously, and eventually fail altogether. Entire creative organiza
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3 ways CIOs can drive business success in 2023
Editor’s note: The following is a guest post authored by Momentive CIO Eric Johnson. Workplace culture, employee experience and productivity are top
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6 Ways to Manage Student Loan Debt
Student loan debt is a significant financial challenge for millions of graduates. With the rising cost of education, more students are relying on
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82% of healthcare organizations have experienced an IoT-focused cyberattack, survey finds
Eight out of 10 healthcare organizations have experienced an internet of things-focused cyberattack in the past year. Of the organizations hit by an attack, 30% said the security incident compromised end-user safety, according to a survey by security software company Irdeto. There are 10 million to 15 million medical d
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Artificial Intelligence, Work And Jobs: Preparing For AI's Uncertain Future
I’ve been thinking a lot recently about the many ways in which artificial intelligence may change our lives. One of the biggest impacts may be on jobs, not only on the nature of work itself, but on the availability of work. Some crystal ball gazers are predicting that AI (working in concert with its older sibling, auto
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Capital Spending And The Durability Of The Post-Pandemic Recovery
The economic recovery has come on strong. Some have expressed disappointment in the second quarter’s pace of real growth, but the news nonetheless remains good, on consumer spending and on employment. Housing has paused of late, but that could be a natural statistical response to what were previously unsustainable grow
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Eleven Financial Fundamentals Every Small Business CEO Must Know
Regardless of the size of the business, the ultimate responsibility for success lies with the CEO. If you’re a small business owner, that’s you. And the most critical CEO tasks that result in success or failure lie in the knowledge and practice of financial management fundamentals. Recent statistics show that over half
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Understanding AI’s customer service opportunities
Artificial intelligence is swiftly becoming an action item for executives, especially as the technology continues to see rapid advancement. In a
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What employers can do to combat rising health care costs in the new year
In the 2020 coverage year, Affordable Care Act marketplace premiums for private health insurance will be reduced by an average of four percent. In contrast, according to a survey conducted by the National Business Group, health care benefit costs are expected to rise by five percent in the new year. This cost increase
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When Is Inflation Good for the Economy?
Inflation is and has been a highly debated phenomenon in economics. Even the use of the word "inflation" has different meanings in different contexts. Many economists, businessmen, and politicians maintain that moderate inflation levels are needed to drive consumption, assuming that higher levels of spending are crucia