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1. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
2. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
3. 5 Ways Collaboration Saves Your Customers Money (And Why It Matters)
   Good news: Strategic partnerships aren't only for your benefit. Working within them, your customers might save money, too
4. 3 Areas to Improve for Customer Service Work-From-Home
   Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
5. 3 ways banks, fintechs and FIs can harness AI for success
   How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec
6. In the era of remote work, we still need offices
   If there’s one thing we know to be true in the business world, it’s that where Google leads, others will follow. Recently the company announced its plan to let employees work from home through the summer of 2021. If arguably the number-one advocate of in-office culture is leaving desks empty for more than a year, it be
7. SBA Loans: Preferred Lenders like Old National Bank
   SBA Loans: Preferred Lenders Old National Bank Streamline the Process. Loans guaranteed by the United States Small Business
8. The Benefits of SEO for Small Businesses
   Search Engine Optimization (SEO) is the key to making your business visible and searchable for your target audience. However, there’s more to SEO than the search element. Here’s what you need to know about investing in SEO for your small business and the benefits of SEO for your small business if you have an effective
9. CONNECTICUT MONEY: US economy stronger than predicted
   Growth in the U. S. economy was stronger than expected in the third quarter, and most forecasts call for continued solid growth in 2020, although at a slower pace than 2018-2019. The nation’s gross domestic product (GDP) grew at a rate of 1.9 percent in the third quarter, down slightly from 2 percent in the second quar
10. Counteracting Capital Gains with Tax-Loss Harvesting
    Tax-loss harvesting means taking capital losses (selling securities for less than what you initially paid for them) to offset any capital gains you