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      1. Where do I send Text Banking commands?

        Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

        Here is the information you can obtain by sending the following text commands:

        • BAL – Balance for primary account in Text Banking
          • Your text will include both the Current and Available balances.
        • BAL ALL – Balance on all accounts within Digital Banking
          • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
        • LAST – Last 5 transactions for primary account in Text Banking
        • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
        • STOP – Deactivate service
        • HELP – Help keywords

        Visit our Text Banking page for more information.

        For assistance with Text Banking, please call Client Care at 1-800-731-2265.

      2. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

        We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

        Requests should be received at least 5 business days prior to the payment due date. 

        For mortgage loans:
        Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        For all other personal loans:
        Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        Please note that late payment fees may apply if we do not receive your loan payment by the due date.

        If you have questions or need assistance, please call Client Care at 1-800-731-2265.

      3. What is a budget draft payment on my mortgage loan?

        With Budget Draft Payment (Biweekly Drafting), a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly mortgage payment once a month. Some borrowers find it easier to break a payment up over paychecks, instead of making one large monthly mortgage payment. You can set up budget drafting in Mortgage Manager. Our How to Enroll in Budget Draft guide walks you through the process. 

        If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

      4. Am I eligible for an SBA loan?

        SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

        • Location: Your business must be physically located and operate in the U.S.
        • Business type: Your business must be for-profit and in an eligible industry.
        • Investment: You, as the business owner, must have invested time or money into the business.
        • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
        • Loan application history: You must not be able to get more traditional financing at favorable terms.

        You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

        To learn more about SBA loans at Old National, please visit our SBA Loans website page.

      5. How do I transfer funds between my Old National accounts?

        Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

        One-Time Transfer
        To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

        Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

        You have the option to include a message, you may do so in the Memo section. 

        Click Make Transfer. 

        Take a moment to verify that your transfer details are correct, then click Confirm. 

        Once you have confirmed, we’ll let you know that your transfer is complete.

        Recurring Transfers
        Save time with scheduled, recurring transfers that automatically move money between your accounts. 

        To create a recurring transfer in the web browser, check the Repeat box. 

        Select the frequency, date and duration of your recurring transfers and click Save. 

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

        To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

        The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

      6. Where can I find rates on the website?

        Currently, most deposit and loan rates are not listed on our website, as it is best for us to discuss your specific needs and the best options available to you. Please visit a banking center near you.

        We do provide our latest mortgage rates online. Visit our Mortgage Purchase Rates page or our Mortgage Refinance Rates page, depending on your needs.

      7. What is Partnership Banking?

        Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

        To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

      8. What is meant by multi-factor authentication?

        Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

        You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

        There are several common reasons that you may be asked to verify your identity, such as:

        • You recently cleared your browser's cookies
        • You are using a different browser from the one you used previously
        • You knowingly or unknowingly asked to not skip this extra security step
        • You are using your browser in private or incognito mode

        If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

      9. Can I cancel a payment in Zelle®?

        You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

        If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

        If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

        Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

        You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

      10. How can I apply for a credit card?

        You can apply for an Old National Credit Card either online or in a banking center.

        To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

        All of our credit cards offer the following:

        • Free access to your FICO® Score, anytime, anywhere
        • Online and mobile account access
        • Fraud protection - we monitor your account and alert you of any suspicious activity