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      1. What is a notice of error regarding the servicing of my loan?

        A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific error you are disputing and/or information you are requesting

        Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

        Where to send a notice of error
        Please mail all notices of error to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to notices of error.

      2. What is a request for information as it relates to the servicing of my mortgage?

        A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific type of information you are disputing and/or information you are requesting

        Where to send a request for information
        Please mail all requests for information to:
                    
        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to requests for information.

      3. When will I receive year-end tax information from Old National?

        We will mail tax information to the mailing address you have on file with us. Old National does not currently provide access to tax documents online.

        You can also view year-end tax information for your mortgage within Mortgage Manager.

        Please be aware that the the USPS announced they are experiencing processing and delivery delays nationwide due to higher-than-normal volumes and COVID-19 impacts.

        If you have not received your tax documents in a reasonable time period, or you have misplaced them, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy. Please note that most banking center lobbies are currently open by appointment only due to COVID-19. You can make an appointment through our website locator.

      4. Can I open a checking account online?

        We do provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Account button.

        We offer a variety of checking accounts to meet different needs. If you would like to talk to someone about the type of checking that would be best for you, please visit a banking center or call us at 1-800-731-2265.

      5. Why am I receiving calls regarding my loan account being past due when I have a grace period?

        The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

      6. Can I use ATMs that are not Old National or Allpoint ATMs?

        Yes. Your Old National ATM/debit card will work at all ATMs. However, doing so may result in several fees.

        Surcharge fees
        Out of network ATMs (ones that are neither Old National nor Allpoint) may assess you a surcharge fee. An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.

        Foreign fees
        For most types of checking accounts, Old National will charge a $2.50 "foreign" ATM fee (on top of any ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM. 

        To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.

      7. How can I find the phone number for a certain Old National branch?

        There are several ways to find the direct phone number for an Old National banking center by using our website locator or our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

        • To find a specific location, including phone number, enter the address (as much as you know), city and state of the location you are searching for. Select Search.
        • A listing of locations will be provided, and each location will include the direct phone number.

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.
        • Tap the map pin for the location you are searching for. Then tap the white box that appears to see the location phone number.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      8. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

        We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

        Requests should be received at least 5 business days prior to the payment due date. 

        For mortgage loans:
        Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        For all other personal loans:
        Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

        Please note that late payment fees may apply if we do not receive your loan payment by the due date.

        If you have questions or need assistance, please call Client Care at 1-800-731-2265.

      9. How do I apply for a mortgage loan?

        You can apply for an Old National mortgage loan in several ways:

        Apply through our website

        1. Visit the Mortgage Loan Options page.
        2. If you prefer, you can also designate the mortgage lender you prefer to work with. In that case, go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of the mortgage loan officer you prefer to work with, select Apply Online.

        Call us
        You can also contact a mortgage loan officer directly to schedule an appointment. Go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of each mortgage loan officer, you will find a direct phone number.

      10. If I have a notice of error or request for information about my loan, can I submit it on my payment coupon or other payment form?

        No, a notice on a payment coupon or any other payment form is not considered a notice of error or request for information.

        If you have a question or concern about a loan payment, please contact our Client Care Center at 1-800-731-2265. (Monday – Friday, 7am-6pm CT/8am-7pm ET and on Saturday, 7am-noon CT/8am-1pm ET).