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      1. What is Money Management within Digital Banking?

        Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

        • View all of your accounts, including those with other financial institutions, in one convenient location.
        • Categorize your spending.
        • Set goals and use budget alerts.
        • See a history of spending and prediction of future spending.

        And much more!

        Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

        To learn more, view our Money Management demo and resource guides.

      2. How can I find Allpoint ATMs?

        To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "Allpoint Surcharge-Free ATM" filter. Just type a zip code or city/state into the locator Search box. You can also use the locator within our Mobile App to find Allpoint ATMs.

        Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

        Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free ATM access to their accounts.

      3. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

        Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).

        If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.

      4. What is the Old National SWIFT code for wire transfers?

        The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).

        Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees.

      5. What is Zelle®?

        Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

      6. How do I use Zelle®?

        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
        2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

      7. How do I get started with Zelle?

        It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

      8. Why am I not receiving Card Controls Alerts after enrolling?

        If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

        Check or update your contact information
        Ensure we have your most current information on file. You can do this in one of two ways.

        1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
        2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

        Know where your Alerts will arrive
        Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

        If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

      9. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
        To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
      10. How can I access my loan online?

        You can access your loan through our Digital Banking services. There are several options for enrolling online:

        1. Go directly to the enrollment page or
        2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
        3. Download our Mobile App and enroll in Online Banking.

        Once on the enrollment page:

        1. Enter your desired Online Banking User ID and Password.
        2. Enter your personal information including name, date of birth and address.
        3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
        4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

        If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.