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    1. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

      Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.

      That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

      Visit our Card Controls and Fraud Monitoring pagefor step-by-step instructions for activation.

    2. What is Money Management within Digital Banking?

      Money Management is a robust tool within Digital Banking that enables you to have an overall picture and greater control over your finances.

      • View all of your accounts, including those with other financial institutions, in one convenient location.
      • Categorize your spending.
      • Set goals and use budget alerts.
      • See a history of spending and prediction of future spending.

      And much more!

      Money Management is also on the Mobile App, so you have complete control of your financial life wherever you are!

      To learn more, view our Money Management demo and resource guides.

    3. How can I access my loan online?

      You can access your loan through our Digital Banking services. There are several options for enrolling online:

      1. Go directly to the enrollment page or
      2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
      3. Download our Mobile App and enroll in Online Banking.

      Once on the enrollment page:

      1. Enter your desired Online Banking User ID and Password.
      2. Enter your personal information including name, date of birth and address.
      3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
      4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

      If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

    4. Which branches have safe deposit boxes?

      You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

      The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

    5. What is browser history, cache and cookies, and how do I clear them?

      When you visit a website, your browser (the application you use to browse the Internet) creates an archive of each of the sites you visit, which is known as your browser history. Cookies are files that contain information useful to a website — such as saved password, preferences, browser type, IP Address, date and time of visit. The browser also temporarily stores items such as images, icons, style sheets, scripts or media files that are used to speed up your browsing experience. This is the cache.

      It is a good practice to clear your browser history and the web data collected by the sites you visit every so often. You can opt to have your browser do this automatically, or you can do it yourself through your browser preferences. Doing so will help improve performance, protect your personal information and provide a better online experience.

      There are many different types of browsers available. We have provided links to the major browsers on the most common types of devices. Follow the links to their support pages for instructions on how to clear the cache on your specific device.


      Google Chrome


      Firefox


      Safari


      Microsoft Edge

      Microsoft Edge on PC
    6. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

      Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).

      If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.

    7. What is the Old National SWIFT code for wire transfers?

      The Old National SWIFT code is OLNAUS44. This is a unique code that may be required for the completion of international wire transfers by the Society for Worldwide Interbank Financial Telecommunication (SWIFT).

      Visit our Business Wire Transfers page or Personal Wire Transfers page for more information, including wire transfer fees.

    8. What is ZelleĀ®?

      Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

    9. How do I use ZelleĀ®?

      You can send, request or receive money with Zelle®.

      To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

      To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

      To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

      To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

      1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
      2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

    10. How do I get started with Zelle?

      It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.