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1. What paperwork do you need from me to endorse an insurance claims check?

   If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

   Home mortgages

   • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
   • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

   Consumer loans
   For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

   Commercial loans
   For commercial or business property, contact your Old National Bank commercial lender for guidance.

2. Real-Life Finance Podcast #4 | Wealth Advisor LaToya Williams
   Hosted by Old National Bank Financial Empowerment Director Ben Joergens, each Real-Life Finance episode focuses on everyday financial solutions that
3. Six Myths Surrounding The 2021 Employee Retention Tax Credit
   Businesses around the country have been slow to evaluate, or quick to assume they are ineligible for, the 2021 Employee Retention Credit (“ERC”). The result: a significant amount of cash is still being paid to the Federal government when it could remain with companies that need it. In 2021 the maximum amount of ERC is
4. Smishing Attempts Are on the Uptick
   Smishing Attempts are on the rise. Like many financial institutions, Old National has recently seen an increase in “smishing” fraud
5. Mortgage Loan Selector
   The Old National mortgage loan selector helps you choose the right option. Answer a few questions for a suggested mortgage type that matches your needs.
6. Specialized Industries
   Old National Bank has experts who understand your specialized business banking needs: CRE, Franchise Banking, Agribusiness, Healthcare Finance, and more!
7. Why am I receiving calls regarding my loan account being past due when I have a grace period?

   The grace period on your loan doesn't provide additional time beyond the due date to make a payment. The grace period only provides additional time before a late charge is assessed. If we don't receive your payment by the due date, it is considered late, and you may receive correspondence by phone or mail regarding the status of your payment.

8. Can I open a checking account online?

   We do provide a way to open most checking accounts online. Go to our Compare Checking Accounts page, find the account that best suits your needs and select the Open Account button.

   We offer a variety of checking accounts to meet different needs. If you would like to talk to someone about the type of checking that would be best for you, please visit a banking center or call us at 1-800-731-2265.

9. How can I find the phone number for a certain Old National branch?

   There are several ways to find the direct phone number for an Old National banking center by using our website locator or our Mobile App:

   On the website
   Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

   • To find a specific location, including phone number, enter the address (as much as you know), city and state of the location you are searching for. Select Search.
   • A listing of locations will be provided, and each location will include the direct phone number.

   In the Mobile App

   • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
   • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.
   • Tap the map pin for the location you are searching for. Then tap the white box that appears to see the location phone number.

   Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

10. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

    We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

    Requests should be received at least 5 business days prior to the payment due date. 

    For mortgage loans:
    Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

    For all other personal loans:
    Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

    Please note that late payment fees may apply if we do not receive your loan payment by the due date.

    If you have questions or need assistance, please call Client Care at 1-800-731-2265.