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        1. Can my mortgage payment automatically be drafted from my checking or savings account?

          Yes, mortgage payments can be automatically drafted by signing up for our Autopay service or Flexible Payments (Biweekly Drafting) service within Mortgage Manager.

          With Autopay, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

          With Flexible Payments, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

          The following information will help you in setting up automatic payments:

          While Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

        2. How do I change my personal information for my loan?

          To change your mailing address, Old National offers several options:

          • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
          • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
          • Download a Personal Address Change Form

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        3. How can I change my Digital Banking password?

          If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 

          If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 

          If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 

          Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

        4. How do I change the address, phone number or email address on my account?

          To change your mailing address, Old National offers several options:

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        5. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        6. Buying Or Selling A Home? Here’s What You Need To Know About Contract Contingencies
          If you’ve ever bought or sold real estate, you’ve probably heard of contingencies. In the most basic terms, a contingency is a specific requirement that must be met in order to make a real estate contract final.
        7. What is a Trusted Contact? Do You Need One?
          If you’ve not heard of the idea of a “trusted contact” for your brokerage account, you’re not alone. It’s a relatively new concept: In 2018, the
        8. 7 Changes to Social Security in 2022
          Since being signed into law in 1935, Social Security has been tasked with providing a financial foundation for our nation's retired workers. Today,
        9. How can I get a copy of a check in Digital Banking?

          Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

          On a web browser

          • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
          • Under Account History, set the date range when the check cleared your account.
          • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

          Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

          Mobile App

          • Within the Mobile App, go to Accounts and select the checking account the check was written on.
          • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
          • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
          • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
          • From here, you can view or take a screenshot of the check image.

          If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

        10. What types of checks can I deposit through Mobile Deposit?

          You can use Mobile Deposit to deposit checks that are payable to you. You cannot use Mobile deposit for the following:

          • Insurance draft checks
          • Checks payable to a person or entity other than you
          • Checks payable to you and another person
          • Checks or items drawn on a financial institution located outside the United States
          • Checks or items dated more than 6 months prior to the date of deposit
          • Checks or items on which a stop payment order has been issued
          • Checks written from an account in which there are insufficient funds
          • Credit card cash advance checks

          If you have questions about checks or items that are accepted through Mobile Deposit, please contact Client Care at 1-800-731-2265.