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  1. Are there transaction and monthly limits for Mobile Deposit?

    Yes, there is a $5,000 daily limit and a $10,000 monthly limit for mobile deposits made through the Mobile App.

    The monthly limit amount is on a rolling 30-day cycle. As mobile deposits become available to you, they will no longer count toward the limit, making room for future deposits.

    If you have questions about Mobile Deposit limits, please contact Client Care at 1-800-731-2265.

  2. How do I set up Text Banking and Automated Alerts?

    Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

    To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

    To set up Automated Alerts

    • Enter your email address if you want to receive Automated Alerts by email.
    • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
    • To choose and set up your alerts, select the Add an alert button.

    Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

    How to set up Text Banking with text messaging commands

    • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
    • If you want, you can enter a second phone number here.
    • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
    • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
    • When all information is entered, select Done. You should receive a confirmation text message.

    Here is the information you can obtain by sending the following text commands to 454545:

    • BAL – Balance for primary account in Text Banking
      • Your text will include both the Current and Available balances.
    • BAL ALL – Balance on all accounts within Digital Banking
      • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
    • LAST – Last 5 transactions for primary account in Text Banking
    • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
    • STOP – Deactivate service
    • HELP – Help keywords

    Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

    Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

  3. What are eBills and how do I use them?

    eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

    When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

    • To start filling in the required information, click Get Started!
    • Fill out the required information and agree to the terms. 
    • When ready, click Submit to complete the enrollment. 

    Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

    Set up an automatic payment for an eBill payee:

    • Start by clicking Options.
    • Then select Automatic Payment.
    • You can choose your options for how you would like to pay your bill.
  4. What are eStatements and how do I sign up for them?

    eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

    Signing up for eStatements

    To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

    On a web browser

    • Log in to Digital Banking.
    • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
    • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
    • Enter the six-character Confirmation Code in the box and hit Continue.
    • Verify the email address where statement notifications should be sent and hit Accept.

    On the Mobile App
    Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

    • Click on the Mobile Banking app and log in to your account.
    • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
    • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
    • Click Save Changes.
    • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
    • Enter or paste the six-character Confirmation Code and select Continue.
    • Read the Consent and Authorization.
    • Enter and verify the email address where statement notifications should be sent and click Accept.

    Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  


    Viewing eStatements

    On a web browser

    • You can view, search, save and print eStatements in Digital Banking.
    • Under eStatements on the top menu, choose eStatements in the drop down.
    • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
    • Choose eStatements under the appropriate heading.
    • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
    • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

    Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

    In the Mobile App

    • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
    • Tap eStatements under Account Services.
    • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
    • Choose eStatements under the appropriate heading.
    • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

    If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

    You can also visit the eStatements page on our website.

  5. What is the difference between available balance and current balance on my account?

    Your Current Balance shows the amount of money in your account at the end of the previous day (after deposits, withdrawals, and ATM and debit card transactions). This includes only transactions that have cleared.

    Your Available Balance is your Current Balance minus any holds, uncollected deposits and transactions received but not yet processed by Old National, which may include certain ATM or debit card transactions. It also does not include checks you have written but have not been presented by the recipients.

    Please refer to our Deposit Account Agreement and Disclosure for more information about the timing and order of transactions we use to calculate your account balance at the end of each day.

    If you have questions, please call Client Care at 1-800-731-2265 or visit any Old National banking center.

  6. How can I cancel my electronic mortgage statement and receive a paper one by mail?

    You have two options for cancelling electronic mortgage statements.

    First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

    1. Log into Old National Online Banking with your usual User ID and Password
    2. From the summary of accounts, select your Mortgage Loan
    3. This will take you to your Old National Mortgage Loan detail page
    4. Hover over Statements and Documents and select Electronic Mortgage Statements
    5. Select Change Delivery Preferences
    6. Then select Paper Mortgage Statements
    7. Finally, select Save

    Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

    If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

  7. How do I set up Online and Mobile Banking to monitor my account?

    In a Banking Center
    Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

    Steps for Online Enrollment of Online Banking
    There are several options for enrolling online:

    1. Go directly to the enrollment page or
    2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
    3. Download our Mobile App and enroll in Online Banking.

    Once on the enrollment page:

    1. Enter your desired Online Banking User ID and Password.
    2. Enter your personal information including name, date of birth and address.
    3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
    4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

    If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

  8. How do I set up and use Card Controls in the Mobile App?

    Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

    After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

    You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

    Setting Card Controls to "ON" or "OFF" 

    • Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
    • Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
    • A debit card must be in “Active” status to add Declines and Alerts.

    Setting debit card Alerts & Controls

    • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
    • The Set Declines and Alerts screen will open with three options:
      • Send Alerts for all transactions, next to a toggle bar
      • Transaction Type
      • Spend Limits
    • Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
    • To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
    • When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

    Declining debit card transactions

    • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
    • To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
    • When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

    Setting Spend Limits

    • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
    • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
    • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
    • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

    A note about Email vs. Text Alerts
    Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

  9. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

    Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.

    That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

    Visit our Card Controls and Fraud Monitoring pagefor step-by-step instructions for activation.

  10. What is account to account transfers and how do I use it?

    Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

    First, log in to your Digital Banking account.

    Go to the Move Money tab and click External Funds Transfers.

    Before you can transfer money, you will need to add the accounts you want to move money between. 

    Click Settings, Accounts.

    Click, Add a New Account

    Select the account type and enter the account information.

    You are now ready to setup one-time or recurring transfers.