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1. What is Mobile Deposit and how do I use it?

   Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

   To use Mobile Deposit

   • Log in to your Mobile App.
   • At the bottom of the screen, choose Check Deposit.
   • In the "To" section, select the account you want to deposit to and enter the amount.
   • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
   • Select the photo icon and capture an image of the front and back of your check.
   • Verify the information and select Deposit.

   You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Tips for using Mobile Deposit

   • Take photos in a well-lit area
   • Place check on a dark surface
   • Be sure only the check is in the photo (no fingers holding the check)
   • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
   • Give the camera time to focus before taking the photo; being too close can make the check image blurry
   • Tap the center of your screen to get a clear picture
   • Make sure the check isn't folded or torn

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

2. Are there transaction and monthly limits for Mobile Deposit?

   Yes, there is a $5,000 daily limit and a $10,000 monthly limit for mobile deposits made through the Mobile App.

   The monthly limit amount is on a rolling 30-day cycle. As mobile deposits become available to you, they will no longer count toward the limit, making room for future deposits.

   If you have questions about Mobile Deposit limits, please contact Client Care at 1-800-731-2265.

3. How do I sign up for Card Controls and Alerts?

   Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

   Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

4. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

   Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

5. Are there any limits for sending and receiving money with Zelle?

   The amount of money you can send, as well as the frequency is set by each participating financial institution. To determine send limits, call Old National Client Care at 1-800-731-2265.
   
   There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

6. What is the difference between Card Controls and Automated Fraud Monitoring?

   Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

   Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.
   
   Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

   Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

7. What are eStatements and how do I sign up for them?

   eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

   Signing up for eStatements

   To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

   On a web browser

   • Log in to Digital Banking.
   • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
   • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
   • Enter the six-character Confirmation Code in the box and hit Continue.
   • Verify the email address where statement notifications should be sent and hit Accept.

   On the Mobile App
   Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

   • Click on the Mobile Banking app and log in to your account.
   • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
   • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
   • Click Save Changes.
   • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
   • Enter or paste the six-character Confirmation Code and select Continue.
   • Read the Consent and Authorization.
   • Enter and verify the email address where statement notifications should be sent and click Accept.

   Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

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   Viewing eStatements

   On a web browser

   • You can view, search, save and print eStatements in Digital Banking.
   • Under eStatements on the top menu, choose eStatements in the drop down.
   • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
   • Choose eStatements under the appropriate heading.
   • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
   • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

   Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

   In the Mobile App

   • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
   • Tap eStatements under Account Services.
   • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
   • Choose eStatements under the appropriate heading.
   • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

   If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

   You can also visit the eStatements page on our website.

8. What is the difference between available balance and current balance on my account?

   Your Current Balance shows the amount of money in your account at the end of the previous day (after deposits, withdrawals, and ATM and debit card transactions). This includes only transactions that have cleared.

   Your Available Balance is your Current Balance minus any holds, uncollected deposits and transactions received but not yet processed by Old National, which may include certain ATM or debit card transactions. It also does not include checks you have written but have not been presented by the recipients.

   Please refer to our Deposit Account Agreement and Disclosure for more information about the timing and order of transactions we use to calculate your account balance at the end of each day.

   If you have questions, please call Client Care at 1-800-731-2265 or visit any Old National banking center.

9. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

10. How do I set up Online and Mobile Banking to monitor my account?

    In a Banking Center
    Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

    Steps for Online Enrollment of Online Banking
    There are several options for enrolling online:

    1. Go directly to the enrollment page or
    2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
    3. Download our Mobile App and enroll in Online Banking.

    Once on the enrollment page:

    1. Enter your desired Online Banking User ID and Password.
    2. Enter your personal information including name, date of birth and address.
    3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
    4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

    If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.