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      1. I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

        If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

        These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

      2. Where can I find rates on the website?

        Currently, most deposit and loan rates are not listed on our website, as it is best for us to discuss your specific needs and the best options available to you. Please visit a banking center near you.

        We do provide our latest mortgage rates online. Visit our Mortgage Purchase Rates page or our Mortgage Refinance Rates page, depending on your needs.

      3. How do I set up automatic debit card payments?

        Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

        You can easily see which merchants you have automatic payments with in the Old National Mobile app.

      4. What are the fees for an international Allpoint ATM transaction?

        If you use an ATM that is part of the Allpoint Network outside of the US, you will not incur any surcharges; however, Old National does charge a fee of 3% of the transaction for all international ATM/debit card transactions.

        Our oldnational.com locator as well as our Mobile App locator enable you to find international ATM locations. Just type the name of the city where you are looking for an ATM into the locator Search bar.

      5. What is Mortgage Manager?

        Old National Mortgage Manager enables you to access and manage your Old National mortgage loan through Online and Mobile Banking. For example, you can securely do the following:

        • Receive your billing statement electronically
        • Pay your mortgage payment
        • Sign up for automatic monthly payments
        • Set up notifications that will keep you informed about your loan

        Mortgage Manager is a free service for Old National clients.

        Visit our Mortgage Manager page to learn more and find guides for using this service.

      6. Do you have any guides to assist me with using Mortgage Manager?

        We have several guides to walk you through step-by-step.

        You will find additional information on the Mortgage Manager page.

        If you have questions or need additional assistance, you can contact Mortgage Servicing at 1-866-853-3277 or visit any Old National banking center.

      7. On what holidays are Old National banking centers closed?

        Typically, Old National holiday closings occur when the Federal Reserve is closed. Following are holiday closings for 2025:

        • New Year's Day, January 1
        • Martin Luther King Jr. Day, January 20
        • Presidents Day, February 17
        • Memorial Day, May 26
        • Juneteenth, June 19
        • Independence Day, July 4
        • Labor Day, September 1
        • Columbus/Indigenous People Day, October 13
        • Veterans Day, November 11
        • Thanksgiving Day, November 27
        • Christmas Day, December 25

        We update our website to notify clients of upcoming holiday hours the week prior to any holiday closings. View our banking center locator to find a location near you.

      8. What is the timing for the discontinuance of LIBOR?

        There are two main deadlines for the discontinuance of LIBOR. First, the banking regulators including the Office of the Comptroller of the Currency (OCC), the Federal Reserve Bank (Fed) and Federal Deposit Insurance Corporation (FDIC), had directed banks to stop using LIBOR in new financial contracts as soon as practicable, but no later December 31, 2021. Secondly, for all existing contracts that mature after June 30, 2023, LIBOR will need to be replaced with a new benchmark interest rate.

      9. What type of mortgage should I get?

        As with all financial products, the right mortgage is dependent on your individual needs and situation. It’s best to talk with a mortgage expert to determine which type of mortgage will work for you.

        Of course, that doesn’t mean you can’t educate yourself about the various types of mortgages that are available. You can start by viewing our many mortgage options.

        We also have extensive information about mortgages and homebuying available in our Financial Insights.

      10. How can I get my 1098 tax information for my mortgage?

        We will mail your 1098 tax information to the mailing address you have on file with us. Please be aware that lenders have until January 31 to mail 1098 documents. Old National does not currently provide access to 1098 documents online.

        You can also view year-end tax information for your mortgage within Mortgage Manager.

        If you have not received or have misplaced your 1098, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy.