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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. Are your banking centers open?

          Our banking centers are fully open. Please be sure to check our locator before visiting, as some banking centers have adjusted their hours.

        2. What is account to account transfers and how do I use it?

          Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Before you can transfer money, you will need to add the accounts you want to move money between. 

          Click Settings, Accounts.

          Click, Add a New Account

          Select the account type and enter the account information.

          You are now ready to setup one-time or recurring transfers.

        3. Why is my monthly payment to my escrow account increasing?

          The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

        4. Where can I find my Old National loan account number?

          Following are some options for obtaining your loan number:

          • If you have enrolled in eStatements, view your full loan number on your eStatements within Digital Banking. Note that your full loan number is not visible within account details in Digital Banking.
          • Look on your original loan paperwork, any loan coupon booklets or monthly paper statements you may have received.
          • Visit any Old National banking center or call Client Care at 1-800-731-2265, Option 4, for assistance.
        5. Where can I find my Old National mortgage account number?

          You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

        6. What should I do if my Old National checks were lost or stolen?

          Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

        7. Can I make a payment on my mortgage loan using a credit or debit card?

          At this time, borrowers cannot use a credit or debit card to make a payment on their Old National mortgage loan. Payments can only be accepted from a checking or savings account.

          See our related FAQ: How can I make a payment on my Old National mortgage loan?

        8. How do I set up Online and Mobile Banking to monitor my account?

          In a Banking Center
          Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

          Steps for Online Enrollment of Online Banking
          There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        9. How can I know when my stimulus payment has been direct deposited to my account?

          Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

          If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

          You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.

        10. How do I change the address, phone number or email address on my account?

          To change your mailing address, Old National offers several options:

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.