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      1. Are your banking centers open?

        Our banking centers are fully open. Please be sure to check our locator before visiting, as some banking centers have adjusted their hours.

      2. What is account to account transfers and how do I use it?

        Moving money to your Old National account is quick, secure and simple. You can also set up automatic or recurring transfers, schedule transfers in advance and get notifications of those transactions.

        First, log in to your Digital Banking account.

        Go to the Move Money tab and click External Funds Transfers.

        Before you can transfer money, you will need to add the accounts you want to move money between. 

        Click Settings, Accounts.

        Click, Add a New Account

        Select the account type and enter the account information.

        You are now ready to setup one-time or recurring transfers.

      3. Where can I find my Old National loan account number?

        Following are some options for obtaining your loan number:

        • If you have enrolled in eStatements, view your full loan number on your eStatements within Digital Banking. Note that your full loan number is not visible within account details in Digital Banking.
        • Look on your original loan paperwork, any loan coupon booklets or monthly paper statements you may have received.
        • Visit any Old National banking center or call Client Care at 1-800-731-2265, Option 4, for assistance.
      4. Where can I find my Old National mortgage account number?

        You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

      5. Why is my monthly payment to my escrow account increasing?

        The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

      6. What should I do if my Old National checks were lost or stolen?

        Call Old National Client Care at 1-800-731-2265 to report lost or stolen checks. We will put a hold on the lost checks and open a new account for you. Checks contain sensitive information so it is important to act quickly.

      7. Can I make a payment on my mortgage loan using a credit or debit card?

        At this time, borrowers cannot use a credit or debit card to make a payment on their Old National mortgage loan. Payments can only be accepted from a checking or savings account.

        See our related FAQ: How can I make a payment on my Old National mortgage loan?

      8. How do I set up eStatements for my Old National loan account?

        eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

        To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

        On a web browser

        • Log in to Digital Banking
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter the six-character Confirmation Code in the box and hit Continue.
        • Verify the email address where statement notifications should be sent and hit Accept.

        On the Mobile App
        Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        • Click on the Mobile Banking App and log in to your account.
        • Click on the More menu button at the bottom of the screen.
        • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
        • Click Save Changes.
        • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
          Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
        • Enter or paste the six-character Confirmation Code and select Continue.
        • Read the Consent and Authorization.
        • Enter and verify the email address where statement notifications should be sent and click Accept.

        Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

        If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

        You can also visit the eStatements page on our website.

      9. How do I enroll in Digital Banking?

        In a Banking Center
        Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.

        Opening a Checking Account Online
        If you open a new Old National account online, you can enroll in digital banking immediately.  

        Steps for Online Enrollment of Digital Banking
        There are several options for enrolling online:

        1. From a web browser, go directly to the enrollment page or
        2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
        3. Download our Mobile App and tap Sign up.

        Once on the enrollment page:

        1. Enter your desired Online Banking User ID and Password.
        2. Enter your personal information.
        3. Enter your Account Type and Account Number. 
        4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

        If the information matches, then you will be directed to the login.

        If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.

        If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.

      10. What can I do in Digital Banking?

        With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

        Mobile Deposit
        Deposit a check safely and securely with your smartphone.

        Transfers
        Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

        Bill Pay
        Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

        eStatements
        View, download and print an electronic version of your statement.

        Money ManagementTM
        See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

        Zelle®
        Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

        Text Banking
        Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

        Card Controls
        Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

        How to enroll in Digital Banking

        When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

        When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

        If you open a new Old National account online, you can enroll in Digital Banking immediately.

        You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

        There is no charge for use of Digital Banking, including the Mobile App.