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      1. What happens if my mortgage payment is scheduled to be paid from my account on a Sunday or holiday?

        If a payment is scheduled to come from your account on a weekend/holiday, the payment will not be made until the next business day. To avoid late fees, you may need to adjust the date of your scheduled payment within Mortgage Manager.

      2. What do I do if I received an unsolicited or suspicious email claiming to be from Old National?

        If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

        Although fraudsters use various tactics in their attempts to deceive, there are common elements you can look for:

        • Awkward greeting or salutation
        • Typos
        • Incorrect grammar
        • Strange or unfamiliar links
        • Compelling or urgent language
        • Misspelled company name

        You are your first line of defense:

        • Stop before you click on links or attachments
        • Call the company using a phone number you know to be valid to confirm they sent the email
        • Don't reply
      3. If I want to enroll or need assistance with business online and mobile banking, whom do I contact for support?
        To enroll in or get assistance with online and mobile banking for businesses, contact Client Care at 1-800-731-2265. And a team member can assist you with password resets, login and general questions.
      4. Is there a fee if I submit a notice of error or request for information about my loan?

        No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

      5. What if a COVID-19 stimulus payment is sent to an Old National account that is closed or overdrawn?

        Closed Accounts
        If the IRS sends your Economic Impact Payment via direct deposit to an Old National account you have closed, we unfortunately do not have access to those funds. The IRS advises people that if they don't receive their Economic Impact Payment, they should file their 2020 tax return electronically and claim the Recovery Rebate Credit on their tax return to get their payment and any refund as quickly as possible.

        Overdrawn Accounts
        If the IRS direct deposits your stimulus payment into an Old National account that is currently overdrawn, and you want to use these funds to bring your account back to a positive balance, there’s nothing you need to do.

        If having these funds go toward your negative balance will create a hardship for you, please contact us at 1-800-731-2265, Option 6.

      6. When will the check I deposited through Mobile Deposit be available?

        Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

        Checks written from an Old National account:
        If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

        Checks written from an account at a bank other than Old National:
        If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

        Viewing your mobile deposit
        You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

        If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

        ATM Deposits
        As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

      7. What if I notice unauthorized debit card transactions?

        If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the Mobile App.

        You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.

        If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.

      8. What should I do if I'm the victim of check fraud?

        Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.

        If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

      9. Do you offer a checking account for seniors?

        Yes. Our Old National Classic Checking is especially for clients age 50 and better. Here are some of the benefits:

        • Earn interest with tiered rates
        • Receive complimentary Old National standard checks or 25% off other styles
        • Have check images mailed with statements or view online images with eStatements 
        • Pay no monthly service charge if you complete qualifying banking activities each month or maintain a minimum balance of $750 or a combined balance of $5,000 in checking, savings or money market accounts.

        To learn more or open an Classic Checking account, visit your nearest banking center, call us at 1-800-731-2265 or open your account online.

        You can also visit our Classic Checking page for more information.

      10. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

        Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).

        If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.