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1. Can I cancel a payment in Zelle®?

   You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

   If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

   If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

   Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle^® and can take one to three business days to process.

   You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

2. How can I get a copy of a check in Digital Banking?

   Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

   On a web browser

   • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
   • Under Account History, set the date range when the check cleared your account.
   • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

   Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

   Mobile App

   • Within the Mobile App, go to Accounts and select the checking account the check was written on.
   • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
   • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
   • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
   • From here, you can view or take a screenshot of the check image.

   If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

3. Are there any fees to send money using Zelle®?

   Old National does not charge any fees¹ to use Zelle^® with your personal checking account.

   ¹ U.S. checking or savings account required to use Zelle^®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

4. Why was I charged a paper statement fee?

   Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

   You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

   In Online Banking

   • Log in to Online Banking.
   • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
   • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
   • Enter the six-character Confirmation Code in the box and hit Continue
   • Verify the email address where statement notifications should be sent and hit Accept.

   Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

   When you enroll in eStatements, you will no longer receive a paper statement.

   If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

5. How do I add a payee in Online Bill Pay?

   From a Web Browser

   • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
   • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
   • As you type, what you are typing is matched to a known payee. 
   • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
   • Select Add Payee.

   If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

   • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
   • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
   • Payee Address – This is the address to which you send your payment. 
   • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
   • Zip code – Enter the payee's zip code to which you send your payment. 

   When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

   Mobile App

   • Open the Mobile App, tap Payment Center, then Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

   If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

6. Is there a limit on how many people can be in a banking center?

   We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.

7. Do I need to wear a protective mask inside a banking center?

   Consistent with CDC guidance, we ask those not fully vaccinated to please wear a face mask while in the banking center. 

8. How do I place a stop payment on a check or pre-authorized payment?

   Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

   • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
   • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
   • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
   • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
   • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
9. How can I send a wire transfer?

   To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

   To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

10. How do I set up a recurring payment in Online Bill Pay?

    From a Web Browser

    • Log in to your Digital Banking account.
    • Open Online Bill Pay.
    • Locate the payee on your list.
    • Under the Options list, select the Automatic Payment tab.
    • Next, select the account you would like to pay from, the amount and the frequency.
    • If you are sending the payment via check, you may Add a Memo (located under Amount).
    • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
    • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
    • When you are satisfied with your payment information, click Save.

    In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

    • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
    • Click Add to make additional payments to a payee.

    On the Mobile App
    Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

    • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
    • Tap Schedule.
    • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
    • Tap Yes to confirm.