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      1. How do I change my personal information for my loan?

        To change your mailing address, Old National offers several options:

        • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
        • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
        • Download a Personal Address Change Form

        To change your phone number or email address:

        Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

      2. What if I am locked out of my account in Digital Banking?

        To protect your account against unauthorized access, you may be "locked out" if you have attempted to log in to Digital Banking using incorrect login credentials (user name and password) multiple times. The length of time that you are locked out will depend on how many times you have attempted to log in using incorrect credentials. Here is how to regain access to your account:

        Resetting your credentials
        Most lock-out periods are brief, and after that time period has ended, you can reset your own login credentials in Digital Banking by doing the following:

        From a web browser
        From a web browser such as Chrome, Firefox or Safari, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials. 

        In the Mobile App
        If you are using the Mobile App, on the Login screen, select Forgot Login. Enter the requested information to retrieve or reset your login credentials.

        Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.

        Contacting Client Care
        If, after trying the above, you are not able to retrieve or reset your password, or you are not able to wait for the lock-out period to expire, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

      3. If I receive a stimulus check instead of direct deposit, how can I deposit it?

        In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

      4. How do I know what a monthly mortgage payment will be?

        Your monthly payment will depend on a number of factors, even beyond the price of the home and your down payment. You’ll also need to take into account taxes, insurance and any other fees included in the payments, as well as loan details like the length of the loan and the interest rate.

        While your payment will be determined based on the specifics laid out in the mortgage, you can estimate the amount of a mortgage payment by using our helpful mortgage-payment calculator.

      5. Are there limits on how many times I can use an Allpoint ATM?

        Old National clients have access to an unlimited number of surcharge-free transactions at Allpoint ATMs.

        Please be aware that there are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary between Allpoint locations, but most will allow you to withdraw between $200 and $400 in a single transaction. To learn your daily limit, please contact Old National at 1-800-731-2265.

      6. Is there a charge to use Mortgage Manager?

        Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

        If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

        Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

        Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

      7. Does Old National still offer travel cards?

        As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

        If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

        If you have an issue with an existing travel card, please call the Visa number on the back of the card.

      8. Why is LIBOR being discontinued?

        LIBOR was introduced in the 1980’s as a benchmark interest rate that was intended to reflect banks’ average cost of short-term, wholesale unsecured borrowing. Over time, and particularly during the financial crisis that began in 2007, banks became less and less reliant on inter-bank lending. As a result, the number and dollar volume of transactions from which LIBOR was derived declined dramatically. To make up for this shortfall, LIBOR panel banks resorted to using “expert judgment” when submitting various rates used in calculating LIBOR. This left it susceptible to manipulation and fraud.

        In 2017, the UK Financial Conduct Authority (FCA), the regulator for LIBOR, announced that after December 31, 2021, the panel banks would no longer be required to submit settings for LIBOR. (This has since been revised to June 30, 2023, for most LIBOR tenors.) This announcement effectively started the countdown to the end of LIBOR.

      9. Am I eligible for an SBA loan?

        SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

        • Location: Your business must be physically located and operate in the U.S.
        • Business type: Your business must be for-profit and in an eligible industry.
        • Investment: You, as the business owner, must have invested time or money into the business.
        • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
        • Loan application history: You must not be able to get more traditional financing at favorable terms.

        You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

        To learn more about SBA loans at Old National, please visit our SBA Loans website page.

      10. How do I apply for a mortgage loan?

        You can apply for an Old National mortgage loan in several ways:

        Apply through our website

        1. Visit the Mortgage Loan Options page.
        2. If you prefer, you can also designate the mortgage lender you prefer to work with. In that case, go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of the mortgage loan officer you prefer to work with, select Apply Online.

        Call us
        You can also contact a mortgage loan officer directly to schedule an appointment. Go to the Mortgage Loan Options page and select Find a Mortgage Expert. Under the photo of each mortgage loan officer, you will find a direct phone number.