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      How to Order (or Reorder) Checks

      Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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      1. Business Credit Cards
        Old National Bank provides four different credit card options depending on your business needs. Apply online today!
      2. Overdraft Solutions
        Old National offers a $25 grace amount, should you overdraw your account. We also have financial tools to track your spending, as well as overdraft solutions.
      3. Card Controls
        Manage your Old National debit card activity with online banking and the ONB Mobile App. Automated Fraud Monitoring alerts you to suspicious card activity.
      4. Apply for a Credit Card
        Apply online for the credit card that’s right for you, from a rewards credit card to platinum card to secured card for building credit.
      5. What is a notice of error regarding the servicing of my loan?

        A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific error you are disputing and/or information you are requesting

        Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

        Where to send a notice of error
        Please mail all notices of error to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to notices of error.

      6. How do I schedule an appointment to visit a banking center?

        You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

        If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

        Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

      7. What is a request for information as it relates to the servicing of my mortgage?

        A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

        • Your name
        • Your loan number and/or property address associated with the loan
        • Details about the specific type of information you are disputing and/or information you are requesting

        Where to send a request for information
        Please mail all requests for information to:
                    
        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        We do not charge a fee for responding to requests for information.

      8. How do I manage sub-user access in Shared Access?

        In Shared Access, sub-users are not allowed to use the mobile app, so managing your sub-user is done via the web browser.

        To manage your sub-user, log into Digital Banking on a web browser.

        • Select Additional Services, then Share access with others.
        • You can toggle the access from Yes to No.
        • The Options button allows you to Update Profile, Reset Password or Delete the sub-user.
        • Update Profile allows you to manage the users personal information or what accounts they have access to.
        • Reset Password allows you to provide the sub-user with a temporary password. The user will receive an email that the password was changed, but you will need to verbally provide the password to the sub-user.
      9. When will I receive year-end tax information from Old National?

        We will mail tax information to the mailing address you have on file with us. Old National does not currently provide access to tax documents online.

        You can also view year-end tax information for your mortgage within Mortgage Manager.

        Please be aware that the the USPS announced they are experiencing processing and delivery delays nationwide due to higher-than-normal volumes and COVID-19 impacts.

        If you have not received your tax documents in a reasonable time period, or you have misplaced them, you can contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to request a copy. Please note that most banking center lobbies are currently open by appointment only due to COVID-19. You can make an appointment through our website locator.

      10. How can I find fee free ATMs?

        With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

        You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

        The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.