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1. What if I am locked out of my account in Digital Banking?

   To protect your account against unauthorized access, you may be "locked out" if you have attempted to log in to Digital Banking using incorrect login credentials (user name and password) multiple times. The length of time that you are locked out will depend on how many times you have attempted to log in using incorrect credentials. Here is how to regain access to your account:

   Resetting your credentials
   Most lock-out periods are brief, and after that time period has ended, you can reset your own login credentials in Digital Banking by doing the following:

   From a web browser
   From a web browser such as Chrome, Firefox or Safari, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to retrieve or reset your login credentials. 

   In the Mobile App
   If you are using the Mobile App, on the Login screen, select Forgot Login. Enter the requested information to retrieve or reset your login credentials.
   

   Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account.

   Contacting Client Care
   If, after trying the above, you are not able to retrieve or reset your password, or you are not able to wait for the lock-out period to expire, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

2. If I receive a stimulus check instead of direct deposit, how can I deposit it?

   In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

   • Download the Mobile App and use your smartphone to easily and securely deposit your check with Mobile Deposit.
   • Deposit your check at most Old National ATMs. You can use our locator to find a nearby ATM.
   • If visiting a banking center, you may choose to use one of our drive-thrus or make an appointment to visit a lobby.
3. How do I know what a monthly mortgage payment will be?

   Your monthly payment will depend on a number of factors, even beyond the price of the home and your down payment. You’ll also need to take into account taxes, insurance and any other fees included in the payments, as well as loan details like the length of the loan and the interest rate.

   While your payment will be determined based on the specifics laid out in the mortgage, you can estimate the amount of a mortgage payment by using our helpful mortgage-payment calculator.

4. Are there limits on how many times I can use an Allpoint ATM?

   Old National clients have access to an unlimited number of surcharge-free transactions at Allpoint ATMs.

   Please be aware that there are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary between Allpoint locations, but most will allow you to withdraw between $200 and $400 in a single transaction. To learn your daily limit, please contact Old National at 1-800-731-2265.

5. Is there a charge to use Mortgage Manager?

   Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

   If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

   Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

   Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

6. Does Old National still offer travel cards?

   As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

   If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

   If you have an issue with an existing travel card, please call the Visa number on the back of the card.

7. ATM Deposit
   Many Old National ATMs enable you to securely make deposits. Learn how to find an eligible ATM near you – and make an ATM deposit.
8. Is That Really Your Bank Calling?
   Is That Really Your Bank Calling? Learn to spot fake calls and protect yourselfEvery day, thousands of people fall victim to fraudulent emails, texts, and calls from scammers pretending to be from their bank. Banks of all sizes and their customers suffer monetary losses and face eroded trust in the institutions they re
9. Why am I not receiving Card Controls Alerts after enrolling?

   If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

   Check or update your contact information
   Ensure we have your most current information on file. You can do this in one of two ways.

   1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
   2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

   Know where your Alerts will arrive
   Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

   If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

10. What are Text Banking and Automated Alerts?

    Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

    Here are the types of Automated Alerts available:

    • Balance update
    • Low balance
    • High balance
    • Large withdrawal
    • Large deposit
    • Check cleared (by check number)
    • Loan payment due
    • Loan payment overdue
    • Maturity date

    Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

    Information you can request from Text Banking:

    Here is the information you can obtain by sending the following text commands to 454545:

    • BAL – Balance for primary account in Text Banking
      • Your text will include both the Current and Available balances.
    • BAL ALL – Balance on all accounts within Digital Banking
      • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
    • LAST – Last 5 transactions for primary account in Text Banking
    • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
    • STOP – Deactivate service
    • HELP – Help keywords

    Information will be sent to the mobile phone number you designate when setting up Text Banking.