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      1. How can I get pre-approved for a vehicle loan?

        To be pre-approved for a vehicle loan, you will need to complete a loan application based on the approximate age of the vehicle you are considering, as well as the maximum amount you think you may want for your loan. If you are unsure of how much you may be able to borrow, we are happy to work through calculations to determine a loan amount starting point.

        A loan application can be completed by stopping into one of our banking centers or by calling 1-877-427-7220.

        Knowing how much you can borrow makes the buying process easier and being pre-approved gives you more negotiating power.

      2. How can I report a lost or stolen debit card?

        You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.

        If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.

        Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

      3. How do I report a lost or stolen credit card?

        If you believe your credit card may have been compromised, or you need to report it as lost or stolen, please call 1-800-558-3424.

      4. How can I apply for a credit card?

        You can apply for an Old National Credit Card either online or in a banking center.

        To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

        All of our credit cards offer the following:

        • Free access to your FICO® Score, anytime, anywhere
        • Online and mobile account access
        • Fraud protection - we monitor your account and alert you of any suspicious activity
      5. Is there a charge to use Mortgage Manager?

        Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

        If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

        Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

        Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

      6. How can I make a mortgage payment in Mortgage Manager?

        You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

        Here are several other options for making mortgage payments:

        • Visit any Old National banking center to make a payment
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
        • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

        If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

      7. What are the different types of ownership for a business?

        The most common structures for a business are Sole Proprietorship, Limited Partnership, Limited Liability Partnership, Limited Liability Company, S-Corporation and Corporation.

      8. Can I pay a small business with Zelle®?

        Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

      9. Is there a fee if I submit a notice of error or request for information about my loan?

        No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

      10. What is Mobile Deposit and how do I use it?

        Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

        To use Mobile Deposit

        • Log in to your Mobile App.
        • At the bottom of the screen, choose Check Deposit.
        • In the "To" section, select the account you want to deposit to and enter the amount.
        • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
        • Select the photo icon and capture an image of the front and back of your check.
        • Verify the information and select Deposit.

        You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

        Tips for using Mobile Deposit

        • Take photos in a well-lit area
        • Place check on a dark surface
        • Be sure only the check is in the photo (no fingers holding the check)
        • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
        • Give the camera time to focus before taking the photo; being too close can make the check image blurry
        • Tap the center of your screen to get a clear picture
        • Make sure the check isn't folded or torn

        If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.