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      1. How can I apply for a credit card?

        You can apply for an Old National Credit Card either online or in a banking center.

        To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

        All of our credit cards offer the following:

        • Free access to your FICO® Score, anytime, anywhere
        • Online and mobile account access
        • Fraud protection - we monitor your account and alert you of any suspicious activity
      2. Is there a charge to use Mortgage Manager?

        Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

        If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

        Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

        Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

      3. How can I make a mortgage payment in Mortgage Manager?

        You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

        Here are several other options for making mortgage payments:

        • Visit any Old National banking center to make a payment
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
        • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

        If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

      4. What are the different types of ownership for a business?

        The most common structures for a business are Sole Proprietorship, Limited Partnership, Limited Liability Partnership, Limited Liability Company, S-Corporation and Corporation.

      5. Can I pay a small business with Zelle®?

        Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

        Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

      6. Is there a fee if I submit a notice of error or request for information about my loan?

        No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

      7. What is Mobile Deposit and how do I use it?

        Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

        To use Mobile Deposit

        • Log in to your Mobile App.
        • At the bottom of the screen, choose Check Deposit.
        • In the "To" section, select the account you want to deposit to and enter the amount.
        • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
        • Select the photo icon and capture an image of the front and back of your check.
        • Verify the information and select Deposit.

        You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

        Tips for using Mobile Deposit

        • Take photos in a well-lit area
        • Place check on a dark surface
        • Be sure only the check is in the photo (no fingers holding the check)
        • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
        • Give the camera time to focus before taking the photo; being too close can make the check image blurry
        • Tap the center of your screen to get a clear picture
        • Make sure the check isn't folded or torn

        If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

      8. What are eStatements and how do I sign up for them?

        eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

        Signing up for eStatements

        To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

        On a web browser

        • Log in to Digital Banking.
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
        • Enter the six-character Confirmation Code in the box and hit Continue.
        • Verify the email address where statement notifications should be sent and hit Accept.

        On the Mobile App
        Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        • Click on the Mobile Banking app and log in to your account.
        • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
        • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
        • Click Save Changes.
        • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
        • Enter or paste the six-character Confirmation Code and select Continue.
        • Read the Consent and Authorization.
        • Enter and verify the email address where statement notifications should be sent and click Accept.

        Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

        Viewing eStatements

        On a web browser

        • You can view, search, save and print eStatements in Digital Banking.
        • Under eStatements on the top menu, choose eStatements in the drop down.
        • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
        • Choose eStatements under the appropriate heading.
        • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
        • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

        Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

        In the Mobile App

        • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
        • Tap eStatements under Account Services.
        • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
        • Choose eStatements under the appropriate heading.
        • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

        If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

        You can also visit the eStatements page on our website.

      9. How do I add accounts for transfers in Digital Banking?

        Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

        First, log in to your Digital Banking account.

        Go to the Move Money tab and click External Funds Transfers.

        Click, Add a New Account.

        Select the account type and enter the account information.

      10. How do I sign up for Online Bill Pay within Digital Banking?

        Bill Pay is a free service that enables you to pay your credit card bill, cell phone bill, mortgage payment, utilities, individuals or really any bill you want to pay. Payment is taken directly from your Old National account. It's easy to begin using Online Bill Pay:

        From a web browser

        • Log in to Digital Banking
        • Choose Bill Pay in the top menu
        • You may need to enter a few pieces of identification, otherwise, review and check the box agreeing to the Terms & Conditions
        • Click Complete Sign Up
        • Begin adding information for the business or person you want to pay

        Within Digital Banking, you can make one-time payments and set up automated, repeat payments. You can also enroll to receive eBills (electronic bills) from payees with Bill Pay and view your eBills history.

        Please note: Depending on the party you are paying, payments may be sent electronically or a physical check will be produced and mailed.

        Our Bill Pay has its own FAQ as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .

        In the Mobile App

        • Open the Mobile App
        • iOS users, choose Bill Pay at the bottom of the screen. Android users, tap the menu icon in the upper left and choose Bill Pay.
        • Select Payees at the top right of the screen
        • In the Add a person or business field begin adding information for those you want to pay

        If you need assistance with enrolling in Bill Pay, please contact Client Care at 1-800-731-2265.