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      Search for Order or Reorder Checks

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      How to Order (or Reorder) Checks

      Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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      1. What is the difference between Card Controls and Automated Fraud Monitoring?

        Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

        Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

        Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

        Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

      2. How can I dispute a transaction that I don't recognize on my account?

        For Check Disputes
        Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        For Electronic and Debit Card Transaction Disputes
        You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

        If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

      3. What should I do if I think someone has gained unauthorized access to my Digital Banking?

        Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

        If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

        If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

      4. Can I make a deposit at an Allpoint ATM?

        No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

        Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

        • Go to the oldnational.com locator
        • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
        • Type your zip code or city/state into the Search bar to find the nearest ATMs

        Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

        To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

        If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

      5. How do I use Quick Pay in Online Bill Pay?

        On a Web Browser
        Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

        • First, log in to your Digital Banking account.
        • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
        • In the Pay from section, select the account you would like to make the payment from. 
        • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
        • Next, enter the dollar amount you wish to pay.
        • When finished, click Schedule Payment.
        • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

        On the Mobile App

        • From a mobile app, simply log in, tap Payment Center, then Bill Pay. 
        • Select the To/Payee and the From account. 
        • Enter the amount and the date you want the payment to arrive to the payee. 
        • Tap Pay. 
        • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
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