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      1. Can I receive my mortgage statement electronically rather than by mail?

        Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

        1. Log into Mortgage Manager
        2. Select Account Management
        3. Click on Document Center
        4. Under Mortgage eStatements select Paperless Statements
        5. Open and review eStatement Delivery Terms and Conditions
        6. Select I agree to the terms and conditions
        7. Click Let's do this!

        Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

        You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

      2. What is a mortgage escrow account?

        Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

        When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

        You can view your escrow account information within Mortgage Manager.

      3. What is Partnership Banking?

        Partnership Banking is an exclusive program for employees of member businesses. As a Partnership Banking member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

        To learn more about offering this program, visit the Partnership Banking page on our website, call us at 1-800-731-2265 or visit a banking center.

      4. Why was I charged a paper statement fee?

        Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

        You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

        In Online Banking

        • Log in to Online Banking.
        • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
        • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
        • Enter the six-character Confirmation Code in the box and hit Continue
        • Verify the email address where statement notifications should be sent and hit Accept.

        Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

        When you enroll in eStatements, you will no longer receive a paper statement.

        If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

      5. How do I transfer funds in Digital Banking?

        Digital Banking

        To transfer funds between your Old National deposit accounts: Choose Move Money and Make a Transfer. This will enable you to transfer funds between Old National accounts only. You can choose your accounts, select today's date and complete the transfer at that time. You can also select a future date or setup recurring transfers. 

        To transfer funds to your account at another financial institution: Choose Move Money and then External Funds Transfers. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you may not be able to transfer immediately. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, choose Move Money and Make a Transfer. Mortgage loan payments can be made through Mortgage Manager within Online Banking. (Visit our resource page for Mortgage Manager.) 

        To send money or receive money from another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Online and navigate to Move Money tab. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Choose Move Money, then Loan Payment. You will be asked to add an account or you can choose Make Payment for established accounts. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. 

        Mobile App 

        To transfer funds between your Old National deposit accounts: Tap Transfers from the bottom of the screen. Select the To and From accounts and the amount to transfer. Mobile app transfers are effective the same day as long as it is done before the cut-off. 

        To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, tap Transfers at the bottom of the screen. Select the T and From accounts and the amount to transfer. Transfers through the mobile app are effective the same day as long as it is done before the cut-off.

        Mortgage loan payments can be made through Mortgage Manager. 
        Tap Payment Center, then Manage & Pay Mortgage. Tap Pay to access Mortgage Manager. You can also setup automatic payments for your mortgage loan in Mortgage Manager. 

        To send money to another person:
        You can send, request or receive money with Zelle®.

        To get started, log in to Old National’s Mobile App and navigate to Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

        To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

        To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

        To transfer funds from an account at another financial institution to pay an Old National Loan: Tap Payment Center, then Pay Loan. You will be asked to add an account or you can Make Payment with established accounts. 

        Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. If you need assistance with transferring funds, please contact Client Care at 1-800-731-2265.

      6. How do I transfer funds between my Old National accounts?

        Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

        One-Time Transfer
        To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

        Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

        You have the option to include a message, you may do so in the Memo section. 

        Click Make Transfer. 

        Take a moment to verify that your transfer details are correct, then click Confirm. 

        Once you have confirmed, we’ll let you know that your transfer is complete.

        Recurring Transfers
        Save time with scheduled, recurring transfers that automatically move money between your accounts. 

        To create a recurring transfer in the web browser, check the Repeat box. 

        Select the frequency, date and duration of your recurring transfers and click Save. 

        Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

        To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

        The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

      7. Do you offer referral bonuses?

        Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

        Requirements
        Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

        • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
        • Has one (1) or more direct deposits totaling at least $500

        Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

        Receiving your Reward Card
        Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

        Other ways to register
        In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

      8. How can I find a certain Old National banking center or ATM?

        There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

        • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
        • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

      9. How can I find an ATM?

        There are several ways to find an Old National ATM through our website and our Mobile App:

        On the website
        Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.

        • To find an ATM near a specific location, enter the location address (as much as you know), city/state or zip code. Select Search.
        • To find an ATM closest to your current location, enter your location and choose Search or just search for "Current Location." A listing of your nearest banking centers and ATMs will be provided. This listing will include branches with ATMs as well as standalone ATMs - some part of the Old National network and some part of the Allpoint network. You can also choose to Get Directions.   

        In the Mobile App

        • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find an ATM by address, zip code or city.
        • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

        Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

        Deposits at ATMs
        Old National has many ATMs that will accept cash and check deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

        • Go to the oldnational.com locator
        • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
        • Type your zip code or city/state into the Search bar to find the nearest ATMs

        Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

        If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

      10. How do I use Quick Pay in Online Bill Pay?

        On a Web Browser
        Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

        • First, log in to your Digital Banking account.
        • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
        • In the Pay from section, select the account you would like to make the payment from. 
        • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
        • Next, enter the dollar amount you wish to pay.
        • When finished, click Schedule Payment.
        • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

        On the Mobile App

        • From a mobile app, simply log in, tap Payment Center, then Bill Pay. 
        • Select the To/Payee and the From account. 
        • Enter the amount and the date you want the payment to arrive to the payee. 
        • Tap Pay. 
        • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.