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1. How can I dispute a transaction that I don't recognize on my account?

   For Check Disputes
   Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

   For Electronic and Debit Card Transaction Disputes
   You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

   If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

2. The Frightening Sophistication of the Phishing Scam
   We’re long past the days of typo-filled emails from Nigerian princes who promise to share great wealth if the recipient will only pay a nominal fee up front. Today’s phishing frauds are far more sophisticated and successful. They’re harder to spot and con artists have expanded beyond emails to text messages and phone c
3. 14 Ways to Build Business Credit
   In order to build a successful business, you need more than just a great idea. You also need good credit. Old National Bank is here to help with Business credit needs
4. Peer-to-peer payment (P2P) systems are wonderful –
   Peer-to-peer payment (P2P) systems are wonderful – as long as you stick to paying people you know and trust. If you use a peer-to-peer (P2P) payment
5. Understanding Link Analytics: Why It Matters for Your Business
   Links can offer key insights into your customers. Read on to find out why and how you can use link analytics to boost your marketing strategies and online performance
6. How can I get a copy of a check in Digital Banking?

   Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

   On a web browser

   • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
   • Under Account History, set the date range when the check cleared your account.
   • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

   Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

   Mobile App

   • Within the Mobile App, go to Accounts and select the checking account the check was written on.
   • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
   • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
   • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
   • From here, you can view or take a screenshot of the check image.

   If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

7. Is Your Bank Treating Your Fairly? Compare to This Checklist
   Old National Bank (ONB) is constantly improving and strives to gain our clients’ trust by always treating them fairly and with complete
8. Corliss V. Garner
   Corliss V. Garner is Chief Diversity, Equity and Inclusion Officer at Old National.
9. How do I set up Online and Mobile Banking to monitor my account?

   In a Banking Center
   Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

   Steps for Online Enrollment of Online Banking
   There are several options for enrolling online:

   1. Go directly to the enrollment page or
   2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
   3. Download our Mobile App and enroll in Online Banking.

   Once on the enrollment page:

   1. Enter your desired Online Banking User ID and Password.
   2. Enter your personal information including name, date of birth and address.
   3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
   4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

   If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

10. What are "cookies" and how do they affect my Digital Banking?

    A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

    Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

    • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.

    • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

    Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.