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      1. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

        We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

        Old National Bank
        Attn: Client Success
        P.O. Box 143
        Evansville, IN 47701

        Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

      2. How can I access my business credit card online?

        If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

      3. How do I set up a sub-user in Shared Access?

        As the primary user of digital banking, you have the ability to grant another person or persons (sub-users) access to your digital banking account. You have sole authority and control in sharing access with, managing and disabling sub-users and/or their respective authority. In setting up sub-users to your account, you authorize Old National to act on transaction instructions initiated under the credentials of authenticated sub-users, just as if it was initiated under your credentials. 

        Sub-users access is limited to web browser only.

        • From within a web browser, select Additional Services, then Share Access with Others. 
        • Select Add person. 
        • Enter the identifying information about the sub-users. 
        • Select Grant full access to all accounts or next to each account, select
        • Click to grant access to each individual account. 
        • You will need to setup if the account is View Only, can make internal transfers or bill payments.
        • If you choose to allow bill payments, you will need to set an approval limit as well. 
        • Click Save and then Continue to agree to the Terms of Use. 

        The sub-users will receive an email at the address you provided and will need to setup their access within 30 minutes. They will log in and verify identity with the phone number you provided. The sub-users will then be able to log in to your account with their own user ID and password.

      4. What costs will I have to pay at a mortgage closing?

        Closing costs include a number of fees and will vary based on your agreement, your loan, your lender and even what state you live in. But you typically can expect to pay between 2 and 5 percent of the home’s purchase price to cover these costs.

        You can expect to see fees for the third parties and reports involved in your home purchase (including attorneys, couriers, title searches, inspections, appraisals, surveys, transfer records, property research, underwriting and more), and you also may have to pay for any upcoming property taxes.

        Insurance also plays a large role in closing costs. For example, you may need to pay your premium for the first year of homeowner’s insurance at closing, as well as title insurance, and Private Mortgage Insurance (if your down payment is less than 20 percent).

        Your mortgage expert can provide an estimate of these closing costs after you apply for your mortgage.

      5. What are the different ways I can make a payment on my Old National loan?

        For personal loan payments (not including mortgage loans), we offer several options:

        • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
        • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
        • Mail a check to PO Box 3728, Evansville, IN 47736
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

        For mortgage loan payments, here are several available options:

        • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
        • Mail a check to PO Box 3789, Evansville, IN 47736
        • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
        • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
      6. What information do I need to apply for a business loan?

        Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

        You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

        To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

      7. What should I do if I believe I am a victim of identity theft?

        If you think you are the victim of identity theft, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT. Using your personal information, a fraudster can commit a wide range of fraudulent activity in your name, so it is important to take security measures.

        You can also download our What You Should Know About Identity Theft guide.

      8. What if I used my debit card at a business or merchant that was breached?

        What you need to know:
        Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

        Things you can do to help guard against unauthorized use of your debit card:

        • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

        What you need to do:
        Monitor your account for fraudulent activity and report anything suspicious.

      9. Where can I find the phone number or email to contact a branch manager?

        Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

        To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

        This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

      10. How can I cancel my electronic mortgage statement and receive a paper one by mail?

        You have two options for cancelling electronic mortgage statements.

        First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

        1. Log into Old National Online Banking with your usual User ID and Password
        2. From the summary of accounts, select your Mortgage Loan
        3. This will take you to your Old National Mortgage Loan detail page
        4. Hover over Statements and Documents and select Electronic Mortgage Statements
        5. Select Change Delivery Preferences
        6. Then select Paper Mortgage Statements
        7. Finally, select Save

        Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

        If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.