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      Compare the benefits of Old National Bank savings accounts to find the right option. Convenient savings, money markets, IRAs, and CD accounts are available.

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      1. What is meant by multi-factor authentication?

        Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

        You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

        There are several common reasons that you may be asked to verify your identity, such as:

        • You recently cleared your browser's cookies
        • You are using a different browser from the one you used previously
        • You knowingly or unknowingly asked to not skip this extra security step
        • You are using your browser in private or incognito mode

        If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

      2. How long does it take to receive money with Zelle®?

        Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

        If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

        If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

        If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

        Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

        1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

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      10. Why is my request for Digital Banking access showing as declined or pending?

        When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.

        If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.