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1. How Old National Bank supports, recruits, advances military veterans
   Old National Bank is proudly committed to supporting veterans and military members through an internal employee Impact Network that provides a comfort
2. AI: The Rise of Intelligent Scams
   Artificial intelligence (AI) is everywhere. Many applications, such as autonomous cars or automated chatbots, can potentially improve lives. Other uses are less optimistic, helping scammers to do their deeds undetected.
3. 3 Ways to Create Corporate Culture That Values Mentorship
   According to an Olivet Nazarene University study, 76% of professionals see the value in having a professional mentor—yet only 37% of people currently have one.
4. 7 Small-Business Strategies for Customer Retention
   Customer retention is an ongoing process, and it requires a genuine commitment to understanding and meeting your customers' needs. By Kalin Kassabov,
5. Cybersecurity in the Digital Age
   Cyber attacks are a constant and growing threat. Here are four ways to protect your business
6. What should I do if I forgot my User ID or Password for Digital Banking?

   Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:

   • On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary  password or click I forgot my user id.
   • If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
   • If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

   Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.

7. One-time passcodes used to be the security shield
   One-time passcodes used to be the security shield guarding your accounts. Now, they're the new target for cunning scammers. One-time passcode fraud is
8. What is meant by multi-factor authentication?

   Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

   You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

   There are several common reasons that you may be asked to verify your identity, such as:

   • You recently cleared your browser's cookies
   • You are using a different browser from the one you used previously
   • You knowingly or unknowingly asked to not skip this extra security step
   • You are using your browser in private or incognito mode

   If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

9. How long does it take to receive money with Zelle®?

   Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

   If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

   If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

   If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

   Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

10. Best Practices For Integrated Family Wealth Planning
    Shutterstock Legacy planning is an opportunity for families to define their values while creating long-term objectives to their wealth. While preserving wealth and developing an effective approach to pass it from generation to generation is often a challenge, sometimes the most difficult aspect of legacy planning is kn