Welcome to Old National Bank! The information below is designed to help you have a smooth transition. You can also view the complete Community Welcome Guide or the Commercial Welcome Guide. The guides also include important information regarding the Deposit Account Agreement Disclosures and Privacy Policy.
(After July 15)
Pre-Conversion
Conversion Weekend
Post-Conversion
Pre-Conversion
Post-Conversion
Note: To help you get acclimated to your new banking experience, monthly service charges, if applicable, will begin appearing on your statements received on or after Sunday, September 15, 2024.
A: If you currently use CapStar online and mobile banking, you will automatically have access to Old National online and mobile banking at 8am CT/9am ET on Monday, July 15.
A: Starting July 15th you can access online banking by using your current CapStar banking User ID and Password. During your first login, you'll receive a message indicating "This device is not recognized." Don't worry! This is a security measure. You'll be prompted to change your password using a verification code sent to your cell phone number.
A: People Pay was discontinued on July 2. Register for Zelle.
A: Yes, 24 months of CapStar eStatements will be available in Old National online and mobile banking. Overdraft notices that have been sent electronically by CapStar will be delivered as paper notices by Old National. Electronic overdraft notices will not transfer from CapStar online banking to the Old National online banking system.
A: No, external transfers you have scheduled with CapStar will not transfer to Old National. You will need to re-register them in the Old National online banking system.
A: Yes, scheduled transfers set-up between your CapStar accounts will automatically transfer to Old National. We recommend you review your scheduled transfers around conversion weekend to make sure they converted correctly.
A: To learn how to update your bank information in Quicken, click here.
To learn how to update your bank information in Quickbooks, click here.
A: If you have a CapStar Bank debit card, your Old National debit card was mailed to you the week of June 24. To protect your safety, cards are sent in plain white envelopes with no identifying information. Take care not to accidentally discard it. Please activate your new card immediately after you receive it. However, your new card won’t work until after conversion—before conversion, continue using your CapStar card.
A: Visit our card management page to learn about our card management features.
A: Personal checking and savings accounts were converted to Old National accounts at the close of business on Friday, July 12. Reference pages 16-21 in your Welcome Booklet for a guide on which CapStar accounts correspond to which Old National accounts as part of the conversion.
A: Click here to learn about our overdraft solutions.
A: Yes, your Capstar checks will be accepted for at least 2 years post-conversion.
A: We are excited to offer our online account opening capability to incoming CapStar clients starting the morning of July 17. If you would like to open up a new deposit account before then, schedule an appointment at a branch location near you.
Check locations at oldnational.com/locations
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A: All fees not tied to the monthly service charge plan. Some common fees that will not be waived include fees related to:
1 In some cases, longer delays may apply. You will be notified if availability of the funds is delayed. For example, checks drawn on a foreign bank and/or payable in a foreign currency are not subject to ONB's Funds Availability Policy and may be subject to Holds.
2 A cash deposit made at a non-Old National ATM will not be available until the second business day after we receive the deposit. This feature is not available at all ATMs.
This is a link to a third-party site. Note that the third party's privacy policy and security practices may differ from the standards of Old National Bank. Complete details regarding third-party links are available in our Terms of Use.
Residents of California have certain rights regarding the sale of personal information to third parties. Old National Bank, our affiliates, and service providers use information collected through cookies or in forms to improve the experience on our site and pages, to analyze how our site is used, and to present personalized advertising.
At any point, you can opt-out of the sale of your personal information by selecting Do Not Sell My Personal Information.
You can find more information and how to manage your privacy choices by reviewing our California Consumer Privacy Disclosures located on our Privacy information page by following the link on the bottom of any page.
